Case Lead, Youth in Transition - Post Secondary

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
For Youth Initiative
  • Social Work
  • Case Management
Contract - Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)$40,000 - 42,5002019-03-062019-05-05

Organization Description:

For Youth Initiative (FYI) is a non-profit organization that has served, inspired and advocated for thousands of teens and young adults in York South-Weston since 1995. We provide year-around services and programs to local youth to meet their needs and empower them to reach their full potential. Every young person’s journey is unique and their needs are too.

Our case management model supports young people regardless of where they come from and helps them get to where they want to be. Our programs and services are designed to support youth to graduate high school, enroll in postsecondary education, gain employment and prepare for adulthood.

Position Summary:

The Case Lead, Youth in Transition - Post Secondary program will report to the Programs Manager to create a supportive network for youth in transition in York South-Weston. In this role you will provide mentorship, opportunities and resources to nurture and build the capacity of teens and young adults between ages 15 and 29. Youth in Transition program serves teens and young adults as they make important decisions that will shape their adult lives. The program focuses on educational attainment, training and employment to equip participants with resources, expose them to new opportunities and support them in reaching their full potential. Program facilitators work closely with participants to identify individual needs, goals and interests. Weekly group events include skill development workshops, career speaker series and off-site visits to college, university and career fairs. Participants are connected to post secondary institutions or apprenticeships and can receive assistance with applications for education, training, scholarships and grants.

You will work with mentees to build and maintain one-on-one relationships with low income, racially marginalized youth and their families/other support networks, in order to support the youth in developing an interest in, and plan for, their education and a meaningful long-term career. The Case Lead YiT will then make it possible for youth who they are supporting to access the right program / resources, at the right time, in a way that works for them. The Case Lead YiT Post Secondary will use culturally-relevant and responsive approaches to develop and enhance the identity, culture and sense of belonging that low income, racially marginalized youth experience in their community as a protective factor.  

The Case Lead will develop a one-on-one relationship with each youth on their caseload, and work across sectors and locations to connect these youth to a wide variety of programs and resources. The Case Lead will leverage existing opportunities to enhance access to PSE, and will have a coordinating role in ensuring that efforts from cross-sectoral partners are aligned, coordinated and maximized. Activities would include (but not be limited to) supporting low income, racially marginalized youth to access a range of programs, both specific to PSE and extra-curricular, creating PSE and career-oriented site-visits, setting up tutoring services, cultural-specific programming, etc. Ultimately, these efforts will help ensure that a greater number of youth will be able to navigate the complex options available to them, and these youth will have the meaningful relationship(s) and support they need to achieve long-term educational and career success.

The Case Lead must outreach to, recruit and support youth participants in accomplishing self-identified goals relevant to personal and professional development. Case management in collaboration with internal and external service providers/partner organizations is an essential part of this position to ensure that appropriate service delivery and timely supports are provided. The Case Lead will also plan, facilitate and coordinate Youth in Transition program activities in partnership with diverse internal and external stakeholders. Lastly, the Case Lead will complete the required monitoring and evaluation activities to improve program outcomes based on feedback from youth, and support the Manager, Youth in Transition program to author reports to our Board and funders.

Main Tasks & Responsibilities:

Outreach & Youth Engagement

  • Utilize innovative strategies for outreach, engaging in both traditional and non-traditional methods to engage hard-to-reach youth
  • Engage youth to identify challenges, needs, barriers to accessing services in order to achieve goals and aspirations and support  youth’s preparation to enroll in a PSE program
  • Provide youth with information, resources, contacts, referrals services and case management support as needed to facilitate access to programs, services and opportunities (i.e. employment, education, housing, health, social and emotional issues, etc.)
  • Engage potential partner organizations including service providers, school representatives, community members and general public to promote the program, as well as develop resources and referral sources
  • Conduct intake and needs assessment with youth to examine strengths, challenges and goals

Program Planning & Coordination

  • Implement and maintain strength-based and evidence-based professional standards of practice based on FYI’s Program Practice Manual and HR policy
  • Customize program activities based on intake and needs assessment and topical synergies among participants identified to facilitate program coordination, networks and relationships
  • Host orientation/info session to share calendar of events, discuss program activities and expectations
  • Organize and coordinate program activities including workshops, networking events, site visits, etc. with internal and external stakeholders
  • Develop and maintain a strong Youth in Transition alumni network and collaborative partnerships with community stakeholders including partner agencies, employers, school representatives, etc.
  • Host informal and dynamic space for peer-to-peer learning and reflective learning opportunities for participants  

Case Management

  • Support participants to set self-identified goals to develop a comprehensive case management plan in accordance with FYI’s Case Management Practice Manual
  • Manage a caseload of active youth participants and provide ongoing one-on-one case management supports that are tailored to the unique needs of the participant
  • Ensure follow up on assigned action plans and continuously develop, re-evaluate and
  • monitor participant’s progress on personal and professional goals
  • Liaise with internal and external stakeholders with an aim of maximizing resources and increasing supports available to participants
  • Works collaboratively with internal and external stakeholders including service providers and community partners to ensure effective service delivery so that youth can have access to programs, services and opportunities needed
  • Identify and provide crisis resolution and solution-focused supports
  • Facilitate connections between participants and community stakeholders  
  • Maintain comprehensive client files and case notes utilizing FYI’s database and case management system
  • Reach and maintain yearly caseload targets

Evaluation & Administrative Duties

  • Organize and coordinate evaluation activities with participants to collect quantitative and qualitative data in a timely manner to ensure services are relevant, flexible and responsive recognizing that recipients’ priorities and needs may change and evolve
  • Assist Manager in developing, coordinating and maintaining a centralized data collection system
  • Provide weekly benchmark, weekly report and monthly report on targets and progress to Manager
  • Participate in staff and team meetings, trainings and professional development sessions
  • Complete necessary administrative work and other documentation as required

Required Qualifications:

The minimum level of education preferred is Bachelor’s degree in Social Work, Social Service Worker, Education, Child & Youth Care, or equivalent degree in related field.

Skills, Knowledge, & Experience:

Minimum of 1-2 years experience in the following areas:

  • Project management and/or program coordination
  • Experience working with youth in transition and/or youth at greater risk of being NEET (Not in Education, Employment or Training) youth
  • Experience in case management including developing systems and processes to ensure the careful assessment, referral, and follow-up of complex cases
  • Able to work from an outcome-based and evidence-based programming model
  • Experience outreaching and/or building relationships/partnerships with community stakeholders including community-based organizations, secondary and postsecondary schools and corporate entities
  • Experience mentoring/coaching hard-to-reach youth and/or youth in transition
  • Demonstrated ability to work in culturally diverse communities with a particular understanding of the challenges facing racialized youth from socioeconomically marginalized communities
  • Demonstrated knowledge of strengths-based, client-centered, and solution-focused approaches
  • Understanding of hard-to-reach youth-serving work in the community, challenges facing NEET youth, and common service models in non-profit/social service sector
  • Knowledge and experience working within an anti-oppression and anti-racist framework
  • Proficiency working with Microsoft Office Suite, client records software, Google Application, social media, etc.

Core Competencies:

  • Established high degree of good judgement, professionalism, empathy, and strong understanding and application of ethical principles
  • Ability to set priorities and manage deadlines with excellent administrative, superior organizational and time management skills
  • Demonstrated ability to take initiative and work independently with minimal supervision
  • Committed to continuous learning  
  • Acceptance and use of constructive criticism for personal and professional growth
  • Ability to work cooperatively with community stakeholders
  • Capacity to work positively and collaboratively in a team environment
  • Flexible and adaptable to changing workloads and priorities
  • Leadership mindset

Expected Job Outcomes:

The position has an overall impact on accomplishing FYI’s organizational key objectives to provide targeted investment and supports to youth in transition in York South Weston.

Positive outcomes of this position include: 1) increased number of youth accessing resources and connections relevant to higher education and/or employment; 2) increased number of youth completing higher education and securing employment; and 3) increased number of program graduates and community stakeholders involved in the Youth in Transition alumni network.

Physical Requirements

There are no significant physical requirements for this position.

Equipments & Applications Used:

Experience and knowledge of using regular office equipments including computers, photocopiers, printers, projector, fax, etc.

Working Relationships:

  • Works under supervision of Programs Manager
  • Will work with and support colleagues, including placement students, to complete tasks.
  • The position interacts with staff, supervisors, managers, volunteers of FYI, the general public, partner organizations, corporate partners, and other organizations.

Working Conditions

  • Hours of work - Works regular hours from 11:00am-7:00pm, Monday to Friday, with some requirement to work extended hours.
  • Location: Works from FYI, 1652 Keele Street, and may be required to work from other locations based on funders or programs changing requirements.

How to apply:

Applications are being accepted on a rolling basis so we encourage you to apply early.

Please submit your cover letter, resume, and three references in MS Word or PDF format.

For Youth Initiative is committed to employment equity initiatives. We encourage residents of York- South Weston and surrounding communities and members of youth, ethno-racial, aboriginal, immigrant, francophone, refugee, LGBT and disabled community groups to apply and self-identify.

If accommodation is required during the hiring process, please advise at the time of application or contact the HR Manager. If you are selected, you will receive the HR Manager’s contact info.

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