Intensive case manager (mental health)

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
The Neighbourhood Group
  • Case Management
  • Counselor: Individual
  • Crisis Intervention
  • Social Work
Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)N/A2019-03-292019-04-26

The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House and Neighbourhood Link Support Services.

GENERAL DESCRIPTION: The Intensive Case Manager is responsible for an assigned caseload of seniors and/or adults with disabilities, with high care needs and mental health/addiction issues. The position’s main duties include assessment, intervention, advocacy, supportive counselling and ongoing case management. This position reports to the Senior Manager, Community Support.


  1. Conduct assessments of new and existing clients to determine and prioritize their individual care requirements, and to develop care plans.
  2. Analyse information obtained from assessments and through on-going contact to evaluate and ensure the efficacy of the services provided.
  3. Visit clients weekly, or as frequently as necessary in order to monitor their physical, mental and psychological well being.
  4. Organize and facilitate case meetings, as required.
  5. Work in close cooperation with Agency staff and network with other agencies to ensure the quality and timeliness of social services for clients.
  6. Advocate on behalf of clients with hospitals, doctors, social service agencies, government departments, clients' families, and community groups. Provide assistance when appropriate in negotiating with landlords, social service agencies and government departments, and advise clients of their rights and obligations.
  7. Supervise students and volunteers. Monitor their progress, schedules and their performance, as well as all the necessary reports, contracts, and projects, In the case of students, maintain communication with their placement supervisors.
  8. Maintain accurate and timely client records and documentation.
  9. Complete courses in CPR and First Aid, as required, to maintain current certification.
  10. Drive occasionally on agency business. Use of the employee’s own vehicle for such duty shall be reimbursed.


  1. A degree from an OCSW SSW recognized university in social work, nursing, or an R.N. professional designation.
  2. Five or more years of case management experience, with at least two years experience working directly with senior clients with mental health/addiction issues.
  3. Current CPR and First Aid certification.
  4. A valid Ontario Drivers License. Ownership of a vehicle is preferred.
  5. Demonstrated ability to conduct client assessment and to recognize deteriorating social and/or health conditions.
  6. Sound clinical skills in advocacy, intervention and supportive counselling.
  7. A good working knowledge of the policies and objectives of the agency, and of the social, legal, and health care services available to seniors in the community.
  8. A good working knowledge assisting clients with mental health/ addictions issues and concurrent disorders.
  9. The ability to work with minimal supervision, and an ability to organize and coordinate schedules.
  10. The skill and patience to deal with and resolve the concerns, conflicts and issues expressed by clients, staff, volunteers, and others.
  11. Preparedness to experience occasional exposure to filth and contagious disease, as well as irate and abusive persons.
  12. Preparedness to experience frequent exposure to animals, especially dogs and cats, as well as their excrement and dander.
  13. The physical strength, stamina and ability to undertake frequent light to moderate lifting, occasional heavy lifting, and frequent walking, bending, stretching and pulling.
  14. The willingness and flexibility to alter work schedules and regular duties to accommodate uncommon needs of the department and/or the agency.

This is a brief summary, for a complete job description please contact Human Resources.

Terms: Full-Time, bargaining unit position, 37.5 hours per week, may include evenings and weekends

Pay Rate: Level 7, Step 1, $49,519.00 per annum

TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities and sexual orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation requirements.


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