Bilingual Customer Service Representative

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
IFSE Institute
  • Call Centre / Customer Support
  • Administrative / Clerical Support
Contract - Full Time
  • Ontario - Peel Region - Mississauga
Experienced (Non-manager)N/A2019-01-072019-02-28

Bilingual Customer Service Representative

POSITION PROFILE

Comfortable in a highly computerized, on-line environment you will utilize your advanced communication skills (both oral and written in English and French) to facilitate the delivery of service to a demanding student base. Your perseverance, personal initiative, and solid problem-solving skills will ensure the resolution of student academic and administrative issues while maintaining a high level of service. You are highly organized and enjoy working in a fast paced professional and team-oriented environment.

RESPONSIBILITIES

  • Responsible for managing all aspects of customer service in a call centre environment.
  • Accountable for taking all inbound calls in tandem with Customer Service team; out-bound calls also need to be made.
  • Assist students with general program and administration information inquiries by phone, email and fax.
  • Assist students with course and exam registrations.
  • Execute various administrative tasks effectively to support the processing of student activities from their initial course enrollment through to program graduation.
  • Assist students (in cooperation with academic support personnel) with front line academic questions concerning their current course of study.
  • Other duties as assigned by Management.

GENERAL SKILLS/EXPRIENCE

  • Ability to work effectively in a team environment
  • Handle high volume processing in a call-centre environment
  • Positive and enthusiastic attitude
  • Sense of urgency
  • Acceptance of change
  • Excellent time management and organizational skills
  • Excellent problem-solving abilities
  • Excellent oral and written skills
  • Ability to multi-task
  • 2 years previous Customer Service Experience
  • Secondary school education

TECHNICAL SKILLS:

  • Excellent computer skills with exposure to Windows, Internet-based customer service/ administration systems, networks, email tools and desktop tools such as MS Outlook, MS Word and MS Excel.

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