Peer Navigator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Canadian Mental Health Association, Vancouver-Fraser Branch
  • Counselor: Individual
  • Crisis Intervention
  • Healthcare: Rehabilitation
  • Social Work
Full Time
  • British Columbia - Vancouver & Lower Mainland - Vancouver
Experienced (Non-manager)$24.35 - 26.42(Hourly)2019-11-202019-12-13


As the nation-wide leader and champion for mental health, CMHA facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience and support recovery from mental illness.


In accordance with established vision, mission, focus and values of the agency, the Peer Navigator (PN) shares his/her own consumer knowledge and lived experience of mental illness/substance use to assist clients to increase their community inclusion/citizenship while  successfully accessing and navigating community supports and resources.  The PN collaborates with the client and other service providers to meet individual needs and situational requirements.  The PN represents clients as a formal advocate in order to assist clients in effectively obtaining service in settings such as the social/supportive housing system, financial support systems, the justice system, hospitals and other health services, and community services.   


  • Establishes a dignifying and purposeful relationship with the client, contacting and getting to know the client as a unique individual, and clarifying the role of the Peer Navigator with the client;
  • Interviews and assesses clients to identify issues and needs, obtaining relevant records and documentation as required;
  • Assists the client with community integration activities, and escorts clients to a comprehensive range of community services, opportunities and appointments;
  • Assists with creating an effective and supportive connection between community service providers and the client;
  • Collaborates with the client and service providers to support the client to achieve individual goals, needs and situational requirements;
  • Assists the client towards self-managing all aspects of their life, including their mental illness, substance use and other health conditions by such methods as sharing information and lived experience perspective, practical problem-solving, and linkages with peer supports and consumer advocacy groups;
  • Supports clients to advocate for themselves in settings such as the social/supportive housing system, financial support systems, the justice system, hospitals and other health services, and community services
  • Provides supportive counselling to clients to assist with the development of physical, social, emotional, and life skills;
  • Conducts information sessions, facilitates workshops and peer learning groups and develops educational materials to meet clients’ needs;
  • If required and agreed to by the client, provides advocacy for clients by performing duties such as speaking on their behalf in settings such as the social/supportive housing system, financial support systems, the justice system, hospitals and other health services, and community services;
  • Assists clients in obtaining and maintaining services and support in areas such as income and food security, health services, and housing;
  • Work with volunteers to support Clients when appropriate;
  • Identifies legal issues and required/available resources in accordance with current acts and regulations, and refers clients to appropriate programs, services, and/or agencies;
  • Assists clients with legal proceedings by performing duties such as assisting to obtain release, providing reminders of court dates, and providing assistance in completing forms such as legal aid applications.  Provides information to clients and their families regarding legal issues such as terms of bail and probation, and how the legal system works;
  • Attends meetings and hearings, such as clients’ bail hearings and trials.  Provides information before the court in accordance with established guidelines;
  • Provides housing referrals and supports clients in obtaining shelter;
  • Provides information to other service providers on mental illness/substance use and its effect on the provision of services;
  • Monitors clients, and reports concerns to supervisor and/or appropriate service providers;
  • Participates in program planning, development, evaluation and quality improvement activities that facilitate team goal setting, by attending meetings and providing input;
  • Prepares and maintains written and computerized records and completes other program documentation, including writing progress notes, completing incident reports and on-call logs;
  • Maintains an awareness of current community resources including health care services, social, economic, recreational, employment, educational services and resources, and other agencies: utilize the information to assist the client to access services and problem solve with the client as required;
  • Ensures a safe and healthy working environment by observing universal precautions and infection control procedures, removing obvious hazards, reporting faulty equipment, accidents, injuries and near misses, and adhering to and enforcing rules in accordance with VCH and/or CMHA policies and procedures;
  • Maintains knowledge and understanding of, and comply with all CMHA policies and procedures as outlined in the policy and procedures manual, health and safety manual, job description and other documentation;
  • Participates by providing input in staff meetings, quality improvement initiatives, committees and in-services;
  • Completes First Aid/CPR, Non-Violent Crisis Intervention Training, Foodsafe, and Suicide Awareness Training or any other training as deemed appropriate by the employer;
  • Other related duties as appropriate and required;


  • Attends monthly staff meetings, committee meetings and others as required;
  • Submits regular activity reports, timesheets, expense forms, etc. as required;
  • Represents the agency in a professional manner;
  • Provides coverage for other program staff as appropriate and required;


  • Lived experience of accessing the mental health and addictions systems;Diploma in Community Social Service;
  • Completion of a recognized Peer Support Worker training program or an equivalent combination of education, training and experience;
  • Two years recent related work experience with an emphasis on mental illness/substance use;
  • Thorough knowledge of mental health recovery principles; 
  • Ability to engage clients;
  • Ability to establish and maintain rapport and appropriate boundaries with clients and their families;
  • Ability to work with a culturally diverse population;
  • Knowledge of community resources and programs;
  • Ability to communicate effectively, both verbally and in writing;
  • Ability to organize and prioritize;
  • Ability to analyze and problem solve;
  • Ability to model, instruct and demonstrate life skills;
  • Ability to observe and recognize changes in clients;
  • Ability to work independently;
  • Ability to use effective interpersonal skills to establish/maintain effective working relationships with coworkers, the public and other agencies;
  • Ability to promote positive change and independence;
  • Conflict resolution and crisis intervention skills;
  • Physical and mental ability to carry out the duties of the position;
  • Possess a valid BC Drivers Licence and use of a vehicle during work hours;
  • Ability to operate related equipment.
We regret that only short-listed candidates will be contacted to schedule an interview.
We are an equity employer and encourage applications from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis People, people of all sexual orientation and genders, and others who may contribute to our further diversification.

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