Social Worker /System Navigator: Navigator Program

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
  • Social Work
  • Healthcare: Other Staff Positions
Contract - Full Time
  • Ontario - Ottawa
  • Ontario - Ottawa Area
Experienced (Non-manager)$40.38 - 49.09(Hourly)2019-08-122019-10-11

The Navigator Program is a 5 year federally funded program that helps address a critical gap in support for parents, pioneering effective non-medical support mechanisms to allow the parents/caregivers of children with medical complexity to succeed and thrive. By providing parent dedicated, expert resources which are focused on addressing the social, emotional and economic costs of caring for a child requiring complex medical care, the Navigator Program will be pioneering an expanded, holistic and best practice approach to support parents/caregivers in their role.
The program is based on three pillars: 
1) System Navigator: supporting parents in navigating the systems outside healthcare (school, employment, family and social life etc.)
2) Parent Navigator,: parents providing parents peer to peer support.
3) Knowledge Navigator: establishing best practice guidelines and online resources to support parents, employers and professionals to effectively support parents.

Consistent with the inter professional setting and the mission, vision and strategic directions of CHEO, the Social Worker will be a member of the discipline of Social Work.  The Social Worker in this program will offer system navigation and support parents/caregivers who are living with a child/youth with complex care needs to help them achieve their goals. The role will also require implementing the Navigator model, working in partnership with community organizations and Parent Navigators to assess the needs and gaps in service.  The System Navigator will assist in establishing best practice guidelines, build tools and identify appropriate resources and help increasing the hospital and community’s capacity to ensure that families are well supported in their community


  • Provide system navigation support to parents and caregivers of children with medical complexity in order to prevent social isolation and burnout.
  • Provide counselling and support to families by offering goal oriented and solution focused individual or  family counselling, crisis intervention and/or conflict resolution related to being a caregiver.
  • Provide assistance and support with respect to linking and accessing needed services.
  • Work closely with the interdisciplinary community teams and parent navigators to provide continuity of care for patients between visits.
  • Work in various settings and environments in order to support parents and caregivers where they require interventions (ie  parents’ home, or community ect.)
  • Conducts comprehensive psycho-social and family assessments by methods such as interviewing the patient and family, obtaining relevant information, gathering social data regarding the patient and family and formulation of assessment and plan of intervention, in accordance with professional practice standards and clinical policies.
  • Support other professionals who are working with families/caregivers to create awareness and build capacity within the larger support system network.
  • Plan support or outreach group/network for families, build on partnerships to grow community support network, advocate for access to supports and assist with system navigation (individual and population based).
  • Develop and provide education, tools and resources and help guide and support professionals who are working with families/caregivers.
  • Maintains current knowledge on evidence based practice by such methods as reviewing literature, consulting with clinical and community experts in the field, evaluating clinical practice and participating in professional development activities in order to improve care through new practices.
  • Performs administrative tasks by maintaining clinical documentation, progress notes, workload statistics and updating health records in accordance with established standards.
  • Flexible working hours and availability
  • Carries other responsibilities as assigned.


  • Police Record Check (PRC) (Essential)
  • M.S.W. graduate from an accredited university program in social work (Preferred)
  • B.S.W. graduate will be considered if other qualifications are met (Essential)
  • Member of the Ontario College of Social Workers and Social Service Workers and broad knowledge of Social Work theory, practice and regulations established by the College (Essential)
  • Knowledge of mental health resources and ability to work with individuals with Mental health needs (Essential)
  • Demonstrated leadership skills. (Essential)
  • Demonstrated expertise and knowledge about the impact of chronic stress and complex illness on the family unit. (Essential)
  • Minimum 5 years’ experience coaching/guiding parent/caregivers in various settings (Preferred)
  • Demonstrated ability work independently. (Essential)
  • Demonstrated ability to conduct comprehensive psychosocial assessment. (Essential)
  • Demonstrated ability to plan, organize and prioritize work. (Essential)
  • Demonstrated ability to work collaboratively and effectively in an inter professional environment with co-workers, physicians, clients and their families and external agencies (Essential)
  • Well-developed communication, presentation and group facilitation skills. (Essential)
  • Knowledge base of public, private and voluntary community resources to support parents/caregivers (Essential)
  • Previous experience brokering social support services between agencies (Essential)
  • A drivers license and car (Essential)
  • Demonstrated knowledge and experience in Social Media and technology to enhance team communication. (Preferred)
  • Fluency in both English and French (Essential)

* Please note you will be represented by the Ontario Public Service Employees Union (OPSEU).

Should the applicant require any accommodations during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Please use the Apply Now button below
to be considered for this position.

Apply NowThis functionality is only available on a desktop or laptop computer.

Click here for important information about
applying for a job through CharityVillage.