Family Separation & Reunion Coordinator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Toronto Military Family Resource Centre
  • Social Work
  • Case Management
  • Community Outreach
  • Program / Project Management
Parental Leave Coverage - Full Time
  • Ontario - Metro Toronto Area - Downsview
Experienced (Non-manager)$45,000 - 47,5002019-03-132019-03-22



Under the direction of the Executive Director, the Family Separation & Reunion Coordinator is responsible for the coordination of information, referrals, and support to military families who are approaching, experiencing, or re-integrating from a separation due to deployment, training, or imposed restriction.

Duties and Responsibilities

Duties and Responsibilities include:

  • Develop and coordinate outreach, support and assistance programs and events for military family members experiencing periods of separation.
  • Develop and facilitate information and education programs and resources to assist families experiencing separation, including the Road to Mental Readiness (R2MR) program.
  • Coordinate and conduct “Warm Heart Line” calls to client families.
  • Coordinate “Morale Mail” care package services offered by the Centre.
  • Develop and maintain open communication and strong partnerships.
  • Maintain a constant awareness of the client.
  • Develop annual goals and objectives for the program that are outcome based and measurable.
  • Create, in collaboration with MFRC communications staff, pamphlets, posters, and other collateral to advertise and promote programs and services available to the community served.
  • Evaluate services both formally and informally on an ongoing basis that is compatible with the MFRC’s overall evaluation plan.
  • Ensure all activities operate within budget guidelines, as established by Toronto MFRC management.
  • Provide support services to the military families of the of the Greater Toronto Area
  • Plan and facilitate family support groups, at the Centre and at various locations across the GTA as required.
  • Conduct individual and/or group counselling sessions, as required, with families engaged with the Family Separation & Reunion program, and/or refer clients to other appropriate professional and community resources.
  • Maintain program files, records, and statistics
  • Support the delivery of the broader Military Family Services Program
  • Participate in unit briefings, command briefings, and enrolment ceremonies, as required, to connect the Centre with Reserve Force families and the families of newly enrolled Regular Force members from the GTA.
  • Support the overall operations of the Centre
  • Actively promote MFRC programs, activities, and services by preparing articles for regular submission to the Centre’s marketing channels.
  • Represent the organization
  • Participate in continuous quality improvement initiatives
  • Undertake any secondary tasking, and associated responsibilities, deemed necessary by the Executive Director for the efficient operation of the Toronto MFRC, its programs, and its services.


Desired Qualifications include:

  • Bachelor’s Degree in social work, or equivalent combination of education and at least 2 years recent work experience relevant to the position.
  • Membership with a professional association and professional liability insurance.
  • Knowledge of community resources, military and civilian/provincial agencies, with the ability to assess clinical issues and refer to external service providers where appropriate.
  • Excellent public presentation skills.
  • Experience with group facilitation, workshop delivery, and program development.
  • Strong computer skills, especially with the Microsoft Office suite
  • Excellent English written and verbal communication skills, fluency in French an asset.
  • Ability to obtain a Government of Canada Enhanced Reliability Clearance (Reliability Status) and provide a clear Vulnerable Sector Screening.

Working Conditions:

  • Works primarily in an office environment, but may sometimes require visits to non-standard workplaces.
  • May be required to work some evenings and weekends.


Interested applicants are required to submit a letter of interest indicating how they meet the position requirements, supported by their resume, through the Charity Village online application system no later than March 22nd, 2019.


About the Toronto Military Family Resource Centre

Founded in 1992 by the military family community of the former Canadian Forces Base Toronto (Downsview), the Toronto Military Family Resource Centre (Toronto MFRC) has been working diligently to foster and support the unique strength of families within the Canadian Armed Forces and the Extended Defence Team community for over 25 years.  Dedicated to serving and supporting military and veteran families across the Greater Toronto Area and surrounding communities, the Centre provides the resources to assist, maintain, and enhance the quality of their family life.

The Toronto MFRC is a community-based, non-profit charitable organization charged with the delivery of the Military Family Services Program for the Department of National Defence.  The Centre employs approximately 30 full-time, part-time, and casual (supply) staff in the delivery of family support and child care services and is governed by a board of directors elected by the local military family community.

The Toronto MFRC plans, designs, and conducts programs and services that fall under five key categories, Information and Education/Awareness, Referral and Support/Services, Intervention, Support for Ill and Injured, and Veterans Transition, in support of the needs of the military and veteran family community of the GTA.  These include both structured workshops and drop-in sessions with offerings such as drop in parenting support sessions to help build resiliency in young children, workshops on couples’ communications skills, and a new special needs program. 

In addition to the core programming mandated under the Military Family Services Program service model for the areas listed above, the Toronto MFRC provides a variety of site-specific services, that have been developed to complement the mandated core programs, in response to the needs of the local military family community, including full time childcare services and workshops, support groups, and activities.

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