Program Supervisor, City

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
SickKids Centre for Community Mental Health
  • Supervision / Team Leader
  • Child & Youth Worker
  • Counselor: Family / Group
  • Healthcare: Mental Health, Psychiatry, Psychology, Clinical Therapy
Full Time
  • Ontario - Metro Toronto Area - Toronto
Manager (Supervisor of Staff)N/A2019-04-052019-05-02

SickKids Centre for Community Mental Health (SickKids CCMH), formerly The Hincks-Dellcrest Centre, is a community-based children’s mental health centre providing prevention, in-home support, day treatment, outpatient assessment and treatment and residential support to children ages birth to 18.  SickKids CCMH is integrated with the Hospital for Sick Children (HSC) inpatient and ambulatory mental health services for children. As a stand-alone community-focused agency SickKids CCMH is working with the Hospital for Sick Children to create pathways to care that will ensure that children with mental health concerns and mental illness and their families are able to access the care they need in a timely fashion.  SickKids CCMH is an accredited teaching facility affiliated with the University of Toronto

We are currently seeking applicants for Program Supervisor, which is a full-time permanent role to be responsible for the development, planning, coordination, implementation and evaluation of the City Residential Program, with a focus on ensuring communication and providing a link between different aspects of the program and the larger agency.

Key Responsibilities

  • Participates in the development and implementation of operational plans that flow from the strategic plan
  • Identifies and responds to staff and operational needs and escalates issues, as appropriate, to the Senior Leadership Team
  • Supervises staff within an assigned department, interviewing and hiring new employees, carrying out performance appraisals, directing the training, development and succession planning of staff and carrying out disciplinary actions
  • Maintains up-to-date knowledge of clinical treatment trends, best practices and policies within the industry
  • Makes decisions within established clinical treatment policies, procedures and best practices referring unusual or unique situations
  • Acts on behalf of the assigned Manager during absences
  • Supervises day-to-day clinical services for clients implementing/monitoring/evaluating treatment plans, case management, referral services and the delivery of clinical services to clients ensuring adherence to accreditation standards
  • Supervises case crisis and identifies potential risks in accordance with policies and procedures
  • Reviews incident and serious occurrence reports handling complaints
  • Responds to crisis calls, clients with escalated concerns or client grievances
  • Ensures provision of individualized assessments, treatments and follow-up services for individual/family/group therapy and treatment
  • Ensures provision of case management, liaison and referral services for clients
  • Coordinates services with internal and external service providers requesting and reviewing existing documentation and reports to inform client service and treatment planning
  • Ensures the development of service plans that support treatment planning in collaboration with family, supervisor/manager and inter-professional teams
  • Provides academic training and teaching to students and volunteers, as required
  • Performs other tasks as assigned by management


  • This position requires a Bachelor of Child Youth Care, Child and Youth Care Diploma or equivalent in a mental health discipline.
  • Membership of OACYC or other regulate health profession
  • Minimum of 5 years’ experience working with children and families in a clinical treatment function, and experiencing supervising staff and providing program oversight
  • Demonstrated ability lead and motivate employees
  • First aid, CPR, Non-violent Crisis Prevention and/or Intervention and Understanding and Managing Aggressive Behaviour certification
  • Excellent verbal and written communication skills to effectively deal with all levels of staff and clients
  • Excellent problem-solving skills to coordinate complex crisis situations and solutions
  • Ability to incorporate values of a culturally competent practice of diversity and inclusiveness in all aspects of work
  • Knowledge of MS Office Suites (Outlook, Word, Excel, PowerPoint), as well as ability to use office equipment efficiently (telephone, photocopier, scanner and fax)
  • Ability to work flexible hours and, on occasion, travel

Sick Kids Centre for Community Mental Health (SickKids CCMH), is committed to diversity and values inclusion. We welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within our Centre.

SickKids CCMH views diversity, inclusion, and cultural competence as essential pieces of an integrated whole that sustain our organization and guides our interaction within our diverse communities.

Reasonable accommodations are available during the recruitment process to job applicants with disabilities.

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