Decision Support Specialist, Clinical Programs

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
  • Healthcare: Other Staff Positions
Contract - Full Time
  • Ontario - Metro Toronto Area - Etobicoke
Experienced (Non-manager)N/A2019-05-092019-05-23
Decision Support Specialist, Clinical Programs

Decision Support Specialist, Clinical Programs

Contract Position: 35 hours per week

Contract Period: May 2019 to October 2019

Salary Range: $31.94 per hour to $38.16 per hour

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

Job Summary

  • Under the supervision of the Director, Clinical Programs, the Decision Support Specialist has overall responsibility for the quality of data entered into the Community Health Centre evaluation framework software, and the production of reports for stakeholders.
  • Identifying and addressing business and user needs related to operational and performance data. Will also be developing and delivering support to facilitate the provision of programs and services.
  • Assisting directors, managers, supervisors and providers to integrate data into their decision-making and strategic planning.
  • A subject matter expert for the Purkinje and Nightingale database applications.
  • The incumbent will ensure that all organizational policies are followed.

Primary Responsibilities

  • Create, enable and monitor processes for data extraction, including processes to track, prevent, and correct errors.
  • Support complete and accurate data entry by developing and implementing systems and protocols and training staff to use established procedures.
  • Design queries and run standard and ad-hoc reports in Hummingbird BI, Access, Data Miner (Advanced Business Reporting), SQL, and/or Cognos to support decision-making and strategic planning.
  • Provide analysis and interpretation of information to various internal and external stakeholders, including clinical, program leaders, and administrative staff.
  • Work with senior management team, supervisors and providers to identify their information needs and continually revise output to address those needs.
  • Conduct staff training needs assessments, and coordinate implementation of training provided by the Resident Expert and/or Vendor.
  • Assist the Director of Clinical Programs to assess data quality issues and interpret and analyse data provided to the management team quarterly.
  • Contribute data-driven information to management team which supports program development, implementation and effectiveness through integrated planning, measurement, and evaluation.
  • Participate in agency’s strategic planning and operational planning processes by providing health system indicators and benchmarking information.
  • Pinpoint and resolve complex issues; determine cause of issues and provide recommendations and detailed analysis.
  • Build relationships and provide supports to other LAMP programs, services and departments (who do not use the Electronic Health Record System).
  • Develop methods to increase the understanding and capabilities of end-users and assist in the on-going development of support procedures.
  • Co-ordinate and advocate on behalf of LAMP on data collection, quality, reporting and sharing issues with Association of Ontario Health Centres and at other forums/tables as appropriate.
  • Participate in the regional user group to develop and share data management best practices.
  • Liaise with software vendors, the Resident Expert, and IT support resources as needed to maximize the efficient functioning and use of the data system. Report problems to the appropriate Help Desk and ensure resolution.
  • Ensure data requirements for OHRS and other mandatory reports required by funders are provided on time.

Required Qualifications

  • A University Degree in a relevant discipline.
  • Three to five years’ experience directing data collection, assessing and improving data quality and providing reports and interpretation to various stakeholders.
  • Ability to lead the integration of data into organization planning and decision-making at a variety of levels.
  • Excellent interpersonal skills necessary to work effectively across all levels of the organization’s diverse workforce.
  • Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas.
  • Detail oriented with superior analytical, problem-solving, project planning and organization skills and the ability to produce timely and accurate reports.
  • Positive attitude and dependable with strong initiative and the ability to work both independently and in a team oriented atmosphere.
  • Strong priority and time management skills.
  • Able to work under pressure, account for results, and meet challenging deadlines with the ability to maintain a positive attitude.
  • Open minded, innovative, eager and willing to constantly learn and improve oneself.
  • Commitment to the principles of anti-racism and anti-oppression.

Proficiency in the Following Computer Skills

  • Superior working knowledge and ability to navigate a PC windows environment, including shared drives.
  • Experience using Microsoft applications - with expert skills in Word, Excel & Access, and advanced skills in Outlook).
  • Superior skills and ability to easily navigate the internet/intranet environment.
  • Extensive experience using database programs, including fluency in the knowledge of SQL and Nightingale on Demand.
  • Ability to learn new software quickly and willingness to continuously develop technology skills.

Working Conditions

  • Deadline-driven work related to funder reports and grants, etc.
  • Must be able to work in a fast paced, multi-faceted environment and make quick decisions.
  • Ability to effectively understand the appreciation of guiding fundamentals at LAMP, i.e. Health Promotion, Anti-Oppression; Harm Reduction and the principles of community-based practice. “Walk the talk.”
  • There is an expectation for all employees to participate in two events per year for the agency; these events may be during the evening or on a weekend.

Physical Requirements

  • Frequent data entry, with extended periods of time sitting stationary in front of a monitor while keyboarding.
  • Ability to balance all job requirements in a busy atmosphere, including responding promptly to all communication.
  • Occasional standing for extended periods of time and some occasional lifting may be required.
  • Demonstrates good and safe work habits, and maintains a clean working environment.
  • Ensures that staff and clients are compliant with LAMP’s Health & Safety regulations and LAMP’s policies and procedures, including the immediate reporting of any breaches of Health & Safety or Environmental incidents, accidents or concerns to their respective manager/supervisor and/or the Director, Human Resources and Operations.

As part of our mandate for inclusivity, reasonable accommodations can be made for all incumbents to perform the described physical functions of the aforementioned job.

LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups.

Please send your resume with a cover letter to Human Resources:

Email Address:

Subject: Job Opening for Decision Support Specialist, Clinical Programs

External Deadline:  5:00 pm on Thursday May 23, 2019      

We thank all applicants for their interest. However, only those selected for interviews will be contacted. No phone calls please.