Reporting to the Sr. Director, Specialized & Advisory Services or designate, the Officer, Specialized & Advisory Services, is responsible for supporting the development of programming and program delivery, to provide a variety of services as part of emergency and recovery operations including housing repair & reconstruction, support to small business, and information as a service. This role requires working collaboratively as part of the Emergency Management team, and provides support within all phases of Emergency Operations. This role requires a hard-working individual who can produce program materials and tools on tight timelines.
The incumbent must have a strong capacity to support development and also to support implementation. The role further requires a strong capacity to collaborate across teams, operations and functions with the intent of supporting quality assurance and continuous improvement.
The incumbent is an integral contributor in creating a work environment that is respectful and highly productive.
Responsibility 1 - Support to the development of the Specialized & Advisory Service offering
- Support the development and maintenance of SAS in active operations;
- Performing a quality assurance function, under the direction of the Senior Director or designate to ensure compliance to the directive/ program and best practices
- Prepares reports, dashboards and presentations as requested regarding SAS (for both internal and external audiences);
- Supports the development of SAS surge capacity to support field operations;
- Supports the evaluation and continuous improvement activities related to SAS;
- Provide surge capacity to active Support to Small Business programs as required;
- Lead or support special projects as required;
- Contributes to the development of the SAS service offering;
- As applicable, liaises with Support Services including Legal & Risk, Corporate Services, Philanthropy, Communications, IS, Logistics, People Services, and respective provincial and national representatives to seek feedback on the SAS service offering.
Responsibility 2 - Housing Repair & Reconstruction programs
- Provide support the Sr. Director with oversight of active housing repair and damage programs (Directives), including supporting the development of a monitoring framework with regular reporting to SAS leadership;
- Develops and implements tools (incl. orientation) to support housing repair programs for a variety of audiences including: beneficiaries, frontline personnel, case work teams as well as for the SAS unit;
- Support both standardization and consistency in the implementation of the program, as well as effective adaptation of the program to the event, geography, those impacted, the government programs in place and other factors;
- With the Sr. Director, supports the development of budgets for housing and damage-related programs;
- Provides administrative support to SAS reviews, including tracking requests and reviews, documenting decisions and taking notes.
Responsibility 3 – Information as a Service (IAAS)
- Supports the development of IAAS tools for beneficiaries to be implemented by field and frontline workers;
- With IAAS Lead and Sr. Director, supports the implementation of tools in operations and integrated in the rollout of housing and damage programs;
- Contributes to the identification of gaps, areas of improvement, and/or additional opportunities for IAAS materials;
- Work closely with the IAAS Lead and active operations in the implementation and monitoring of IAAS materials across all levels of response;
- Liaises between the field teams and IAAS unit as required.
- Provide support to domestic response in the event of major disasters, which may include deployment to field assignments;
- Collaboration with the Legal and Risk function;
- Performs other duties, as required;
- Contributes to a healthy and safe working environment.
This position requires a satisfactory Canadian criminal record reference check.
EDUCATION AND EXPERIENCE
- Minimum requirements of the position include completion of post-secondary education in a related field with a minimum of 3 to 5 years of job-related work experience, or an equivalent combination of education and operational experience
- Experience working in program development & implementation a strong asset
- Experience working in emergency management a strong asset
- Understanding of Red Cross role in disaster response
- Knowledge of community resiliency and capacity building practices
- Knowledge of Abode Pro software a strong asset
- Knowledge of other support programs offered by provincial and federal government, and insurance coverage
- Familiarity working with virtual teams is an asset
- Demonstrated experience in managing cross-functional teams
SKILLS AND ABILITIES
- Excellent written and oral communication skills in English are required, French is considered a strong asset
- Experience working both independently and in a team-oriented, collaborative environment
- Ability to adapt to changing circumstances in a fast-paced environment
- Ability to solve complex problems
- Strong attention to detail and organizational skills
- Strong ability to collaborate
- Proven relationship-building skills
- Effective stress management skills
- The majority of the work is performed in an environment which is at varying degrees of impact from emergencies. This can be from extreme working conditions to minimal impacts.
In disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients). These stressful rapidly changing environments, with limited information to make decisions, have the potential to affect the physical and psychological state of the responders on site.
- Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
- Ability to be on-call when scheduled, as required.
- A mobile work arrangement may be agreed to. The mobile worker is responsible for ensuring that the home office arrangement meets CRC and Provincial requirements to ensure a safe, secure and healthy work environment.
The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.
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