Receptionist / Medical Secretary

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Regent Park Community Health Centre
  • Administrative / Clerical Support
  • Healthcare: Other Staff Positions
Contract - Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)$35,440 - 42,7002019-05-102019-05-27

We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and east downtown area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, health promotion, social work, community health, immigrant and refugee services, housing assistance, harm reduction and homeless programs, Pathways to Education for high school students, infant and child development programs, parenting education and family advocacy.  We currently have the following opening on our Clinical team:

Receptionist / Medical Secretary

One Year Contract - 35 hours per week

Salary Range: $19.47 to $23.46 per hour plus benefits

The role of the Receptionist / Medical Secretary is to ensure efficient operations and facilitate smooth flow of the reception area.  You work closely with the Clinical and Community Health teams and report to the Clinical Administrative Coordinator. Regular evening work is required.


Provide reception, clerical and administrative support functions including:

  • greet clients and provide support as needed
  • schedule client appointments and provide reminders
  • manage, prepare, maintain, update, and scan documents for EHR electronic health records
  • manage an eight-line telephone system; answer incoming calls, direct to appropriate personnel and process messages
  • sort and distribute all incoming and outgoing mail and parcels
  • distribute / track harm reduction supplies as needed
  • maintain client confidentiality


  • Completion of relevant certificate or diploma and two years’ related experience in a health care setting, preferably a community setting
  • Community Health Centre experience an asset
  • Able to work effectively with a diverse client population including people with mental health and/or addictions issues
  • Knowledge of Personal Health Information Privacy Act, Consent of Information / Records of Information and Medical Records Management
  • Excellent telephone manner and communication skills; switchboard experience is an asset
  • Proficient with computer software including MS Office, Internet, email, clinical electronic scheduling and health records
  • Knowledge of Medical Terminology would be an asset
  • Knowledge of Nightingale-on-Demand or PS Suites electronic health record is a strong asset
  • Languages representing the local community are a strong asset (e.g. Bengali, Tamil, Somali, Vietnamese, Chinese, French)
  • Ability to work collaboratively within and across teams
  • Understanding of Anti-oppression principles and ability to work effectively with people of various cultural, age and economic backgrounds
  • Knowledge of the Regent Park area and issues affecting the community
  • Requires evening shifts and flexible hours

Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community. This is a bargaining unit position with OPSEU Local 5115.

Please submit your resume and cover letter, indicating job title  by May 27, 2019.  No phone calls please.  We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. RPCHC is committed to developing an inclusive, selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation during the interview process.

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