Conversation Club Caseworker

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Big Brothers Big Sisters of Peel
  • Child & Youth Worker
  • Case Management
  • Volunteer Management / Coordination
Full Time
  • Ontario - Peel Region - Brampton
Experienced (Non-manager)N/A2019-11-282019-12-20

Big Brothers Big Sisters of Peel is seeking a dynamic youth-serving professional with 2-3 years of experience working with newcomer youth and volunteers and a passion for mentoring. The Conversation Club Program serves newcomer youth ages 12-18 and focuses on increasing English language skills, building social connections across cultures and fostering a sense of belonging and hope during the settlement process. BBBSP gratefully acknowledges the program funding provided by Immigration, Refugees and Citizenship Canada for this program delivery.

This position will provide casework management and co-ordination of the Conversation Club program, in consultation with the Director of Programs, in accordance with the National Standards as set out by Big Brothers Big Sisters of Canada. The caseworker will be responsible for weekly program facilitation of the Conversation Club Program and supporting the newcomer children/youth and the volunteer mentors in each program. The caseworker is responsible for facilitation and support to ensure the healthy development of the relationships and the children and youth involved.

The Caseworker position is a full time (35 hours per week) position requiring both daytime and evening availability during the work week.


  • Provide program co-ordination and facilitation of the Conversation Club program weekly at program locations with our settlement agency partners and schools. Ensure on-site supervision and support of the mentoring relationships between the newcomer children/youth and the Conversation Club mentors.
  • Provide ongoing program planning at each location and assist with overall program development as part of a team. Employ effective youth engagement strategies in all aspects of program development and implementation.
  • Provide match monitoring, problem-solving and offer regular support to the youth mentors in person, by telephone and e-mail in accordance with BBBSC National Standards and agency procedures. Assess the mentoring relationships through this contact and support and problem-solve with all parties to ensure positive relationships and healthy youth development.
  • Prior to program involvement, deliver the mandatory Pre-Match Training as outlined by Big Brothers Big Sisters of Canada to the mentors and newcomer youth.
  • Liaise with appropriate staff at our partner organizations regarding referrals of newcomer children and youth to the program. Provide regular updates about the program, ensuring effective communication and strong working relationships.
  • Explore opportunities for leadership development, youth engagement and giving youth “voice” in programs and in the Agency. Coordinate leadership development training for youth ages 12-18, including mentors and mentees in the Conversation Club.  
  • Ensure high-level proficiency in applying child safety and risk management knowledge throughout all levels of job function
  • Track attendance on mentoring days and overall mentor and newcomer youth retention. Document Newcomer youth information and attendance in iCARE each month.
  • Conduct screening and interviews of mentor applicants in order to assess suitability for program involvement, paying special attention to any potential risks for children and youth. Prepare written volunteer summary in order to document relevant background information and make recommendations regarding approval and training needs.
  • Ensure completion of the program evaluation by the newcomer youth, the mentors, and staff liaisons at our partner locations annually to assess the quality of the program, the outcomes for Newcomer youth and any recommendations regarding improvements to the program.


  • Successful candidate must possess a minimum of a two year diploma or degree in Human Services (copy of diploma/degree will be requested) and experience in interviewing and assessment, agree to reference checks, submit a successful police clearance, possess a valid driver's license, have regular access to a reliable vehicle and carry $1,000,000 auto insurance coverage and have valid first aid certification. The successful candidate will possess:
  • 2-3 years of experience working with newcomer children, youth and families within diverse communities
  • Knowledge of a second language and familiarity with Peel’s diverse community
  • Keen interest in working with youth and a passion for mentoring
  • Experience working with children through art activities is an asset
  • Strong youth engagement skills
  • A strength-based, anti-oppression approach to service delivery
  • Excellent leadership skills
  • A thorough knowledge of child safety
  • Commitment and knowledge of inclusive organizational practices
  • Excellent problem solving, communication and interpersonal and relationship-building skills
  • Strong time management skills and the ability to prioritize workload as needed
  • Proficiency in MS Office Applications; Word, Excel, Power Point, Outlook
  • Experience in creating EXCEL spreadsheets and creating reports from a database
  • Ability to work flexible hours, including evenings

Please forward resume, including cover letter, outlining your experience in working with newcomer children, youth and volunteers. 

Big Brothers Big Sisters of Peel is an equal opportunity employer and is committed to hiring a workforce inclusive of the diverse population it serves. Big Brothers Big Sisters of Peel promotes the principles of diversity and equity and adheres to the tenets of the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

This job posting is available in an alternative format upon request. If you are a person with a disability and require technical aids or alternate arrangements for tests or interviews, please advise us of these needs when you are contacted for an interview.

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