On-Call Manager

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Brampton Caledon Community Living
  • Developmental Services
  • Social Work
Full Time
  • Ontario - Peel Region - Brampton
Manager (Supervisor of Staff)N/A2019-01-022019-03-03

Brampton Caledon Community Living is seeking an On-Call Manager to provide timely and sound direction to direct support staff and, when necessary, on-site support, to attend to the needs of individuals in accordance with Brampton Caledon Community Living’s policies and procedures.

The On-Call Manager will, among other things, respond to staff inquiries, schedule support staff when necessary, provide support staff with guidance, direction, and strategies to respond to the needs of individuals.

The On-Call Manager demonstrates sound judgement and has excellent decision-making, problem-solving and communication skills.

The On-Call Manager is one of three On-Call Managers who work on a rotational basis.

The position is home-based, however, the On-Call Manager may need to attend on-site if need be to provide support to support staff and individuals.

Position Expectations

  • The ideal candidate is self-motivated, committed to the vision and mission of Brampton Caledon Community Living, the values of community living, and is able to work as part of a team.
  • Responsible for responding to after hour calls on weeknights, weekends and statutory holidays from support workers, and the people supported by Brampton Caledon Community Living.
  • Communicate regularly and consult with managers and directors on matters requiring follow-up, especially as they relate to health and safety.
  • Provide regular summary reports, maintain a database to identify trends or patterns, and provide feedback to managers and directors regarding staff performance/issues.

Qualifications, Skills and Experience Required


  • An undergraduate degree from an accredited university or a community college diploma in Social Services, Developmental Services or equivalent.


  • The ideal candidate is self-motivated, self-directed, and is able to work as part of a team.
  • Excellent verbal and written communication skills.
  • Excellent organizational and planning skills.
  • Strong interpersonal skills.
  • Strong analytical problem-solving skills.
  • Knowledge of MS Office, specifically Word, Excel and Outlook.
  • Demonstrated understanding of Social Role Valorization and Personal Outcome Measures.
  • Fluency in French is an asset.


  • 3 -5 years’ community living experience.
  • Supervisory experience is preferable.
  • Knowledge of the Employment Standards Act, 2000 would be an asset.
  • Knowledge of the Ministry of Community and Social Services Quality Assurance Measures 299/10 would be an asset.
  • Non Violent Crisis Prevention Intervention training an asset.

Must Have:

  • Valid driver’s license, Class G and a reliable car.
  • Clear and current Driver’s Abstract.
  • Current Standard First Aid/CPR.
  • An up-to-date, clear Police Record Check and Vulnerable Sector Check.

Interested candidates are to submit their resume and a cover letter. 

We thank all applicants; however, only those selected for an interview will be contacted. No phone calls please. 

Brampton Caledon Community Living (BCCL) is an equal opportunity employer and is committed to hiring a workforce inclusive of the diverse population it serves.  BCCL promotes the principles of diversity and equity and adheres to the tenets of the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance.                 

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