Manager of Programs and Services

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
HIV/AIDS Resources and Community Health
  • Management / Executive
Contract - Full Time
  • Ontario - Guelph
  • Ontario - Kitchener/Waterloo Area
Manager (Supervisor of Staff)N/A2019-07-122019-07-26


 Internal/External Job Posting

 Position:   Manager of Programs and Services                

Position Type:  Contract Full Time (August 2019 to November 2020)

Job Region:   Guelph, Wellington, Dufferin             Experience:   3+ years

Reporting to the Executive Director, the Manager of Programs and Services provides overall program management to specific agency programs and service initiatives including the Women’s HIV AIDS Initiative, Education, Youth Outreach and Capacity Building to ensure that the program or service is successfully meeting its mandate. They will assist Executive Director in managing the organization and its staff and will act as Executive Director in the absence of the incumbent.

Required Skills and Experience

  • Degree in social work, community development, health care management, or combination of education and experience.
  • Understanding of the health and issues of People living with HIV including a well-developed knowledge of relevant resources. Demonstrated knowledge of the social and political issues surrounding HIV/AIDS.
  • A minimum of 3 to 5 years of management/team supervision experience in a community-based, non-profit organization, with a strong focus on program development, coordination or management.
  • Experience developing and implementing human resource policies and procedures. Knowledge of applicable employment legislation.
  • Excellent case coordination and documentation skills.
  • Demonstrated knowledge and experience of harm reduction principles and practice.
  • Expertise in community development focusing on marginalized communities.
  • Experience working within an anti-racist / anti-oppressive framework.
  • Experience in project management and evaluation, including the capacity to develop and monitor evaluation frameworks and employ the logic model in program delivery and evaluation.
  • Ability to conduct objective program reviews and engage in organizational planning and policy and procedure development discussions.
  • Strong problem solving and communication skills and ability to effectively communicate, both orally and in writing.
  • Demonstrated ability to anticipate problems/conflicts and take appropriate actions, to organize and prioritize work.
  • Sound decision-making and judgment skills with the ability to effectively manage communications with community, committees, and coalitions.
  • Demonstrates a commitment to a healthy and safe workplace for self and others by taking all reasonable precautions and working in compliance with ARCH’s related policies, health and safety legislation and best practices.
  • Ability to organize, set priorities and manage multiple tasks.
  • Demonstrates understanding of volunteer management.
  • Demonstrates ability to manage resources effectively.

Duties and Responsibilities

 Programs and Services

  • Ensures that department work plans are prepared and consistent with agency mandate and policies.
  • Develops, implements, and manages work plans and budgets to support the agency’s strategic plan.
  • Responsible for the completion and timely submission of relevant funding reports and applications to the Executive Director.
  • Prepares formal and informal reports related to programs and services.
  • Responsible for ensuring agency policies and procedures are current and followed, and developed or modified as appropriate.
  • Develops and maintains partnerships and networks with community groups and other agencies to foster cooperation around client services and issues.
  • Represents the agency on community or advisory boards when appropriate.

Program Planning Evaluation, Monitoring and Development and Management

  • Oversees the planning, implementation and evaluation of ARCH’s programs and services
  • Assists in developing evaluation tools while ensuring that clients are an integral part of the evaluation and feedback process.
  • Assesses emerging needs and issues of people living with and affected by HIV to ensure that appropriate models of prevention and support are developed and implemented.
  • Maintains and strengthen existing community partnerships, and actively seek new opportunities for community partnership and collaboration.
  • Ensures maximum opportunities for community partnerships in all aspects of program development, including the design, implementation and evaluation of programs and services.
  • Seeks client and volunteer input on programs and services to ensure responsiveness and relevance of ARCH’s programs and services.
  • Responds to client, volunteer and community complaints where appropriate.
  • Develops new programs in consultation with the Executive Director and in partnership with staff and other agencies.

 Human Resources Planning and Management

  • Directly responsible for the management of approximately X staff including recruitment, orientation, and performance management (in conjunction with the Executive Director). Provides regular support and supervision to all staff.
  • Participates in full range of HR activities including recruitment, selection, staff orientation, training and professional development, and performance management in conjunction with the Executive Director.
  • Delegates responsibilities among direct service staff, including managing interim and transitional arrangements in support of new programming or staff transitions.
  • Coordinates team meetings and supports participatory leadership in team meetings.
  • Assists in determining staffing requirements for ARCH and program delivery.
  • Supports the implementation of the human resources policies, procedures and practices including the development of job descriptions for all staff.
  • Assist in establishing positive, healthy and safe work environment in accordance with all applicable legislation and regulations.
  • Implements a performance management process for designated staff, which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review.
  • Approves employee leave requests i.e. vacation requests while maintaining optimal program coverage.
  • Participates with the Executive Director in relevant agency human resource and management activities including Occupational Health and Safety Committee.
  • Ensures that organizational staff are trained and equipped to document their work using the OCASE/OCHART reporting system.

Volunteer Relations

  • Responds to inquiries about volunteering. Interview and assesses volunteers to ensure the appropriate placement best suiting their skills.
  • Ensures on-going communication with volunteers. Develops and maintains volunteer records and databases (Charity Republic) including contact information, activities and police checks, supervision history.

Community Relations/Advocacy

  • Establishes effective and good working relationships and collaborative arrangements with community groups, funders, politicians, and other organizations to help achieve the goals of the organization.

Agency Operations

  • Acts as the Acting Executive Director in the absence of the Executive Director.
  • Participates as a member of the management team in the development, recommendation, implementation, and evaluation of policies and systems.

How to Apply

Application deadline is Friday July 26th at 12:00 p.m. Please send your electronic resume and cover letter to Sarah Wilmer, Interim Executive Director at or apply directly through Charity Village. No phone calls please. Only qualified individuals being considered will be contacted for an interview.

ARCH is an equal opportunity employer. We encourage members of diverse ethno-cultural communities, and persons with dis/abilities, members of GLBMSMT2S communities, individuals from First Nations, Inuit, and Métis communities to apply for this position. ARCH encourages applications from all qualified persons. ARCH is committed to the Meaningful Involvement of People Living with HIV/AIDS and People Living with HIV/AIDS are strongly encouraged to apply for this position.

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