Associate, Resuscitation Support Centre

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Heart and Stroke Foundation
  • Administrative / Clerical Support
  • Customer Service / Support
  • Education: Administration
  • Healthcare: Other Staff Positions
Contract - Full Time
  • Alberta - Edmonton Area - Edmonton
  • Ontario - Ottawa Area - Ottawa
Experienced (Non-manager)N/A2019-09-062019-10-09

Heart & Stroke is a special type of organization.  We’re a foundation, a place that values championing health and has a bias for action as we tackle heart disease, stroke & vascular cognitive impairment.  Our mission is to promote health, save lives and enhance recovery.

 

Who we need

Reporting to the Manager, Resuscitation Support Centre, we need an Associate, Resuscitation Support Centre.  Based in Edmonton or Ottawa, this is a contract opportunity for someone who wants to make a difference to the health of Canadians.  This is an exciting opportunity for someone who wants to be responsible for delivering excellence in customer service to our network in order to ensure integral support of our Resuscitation education and training programs.  It’s a chance to work with students, instructors and training agencies to help deliver Heart and Stroke’s strategic objectives. 

 

Who you are

You are passionate about helping others and you want to play a role in setting the guidelines for resuscitation care in Canada to enable, enhance & support the provision of high-quality resuscitation education & training.  You have a people-first mindset - putting people at the centre of your thinking.  You are patient, organized and have the ability to stay calm in a high-stress situation.

 

How you will make an impact every day. You will focus on:

  • Customer Service Excellence
    • Professionally handle incoming requests and inquiries from Resuscitation Program constituents, including gathering & documenting constituent’s information and ensuring that issues are resolved both promptly & thoroughly
    • Maintain a positive, empathetic & professional attitude while handling customer complaints and providing appropriate solutions & alternatives within the time limits
    • Develop and maintain in-depth product knowledge
  • Administration
    • Support the administration of the provider, instructor and trainer level programs, including:
      • Maintaining ongoing communication regarding program delivery, registration status, course requirements and documentation
      • Managing account administration functions, such as account creation and supporting program administrator accounts for training agencies / companies
    • Process, maintain and update documents related to customer accounts & business reports
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the constituent’s experience

 

What you bring

  • The education and experience. You have a diploma and / or certificate in Healthcare, Medical Terminology, Administration or a related field and 2-3 years’ experience in a customer service and / or administrative role.  Experience in the non-profit sector is not required, but a bonus.
  • The communication skills. You have outstanding written and verbal skills, paired with the talent for communicating in a mature and professional manner.  Proficiency in French is heavily preferred.
  • The ownership. You have excellent organizational and time management skills, with the ability to problem-solve effectively.
  • The analytical skills. You have solid attention to detail, project management and data entry skills.
  • The technical abilities. You are proficient with MS Office and have experience working with CRM databases.
  • The adaptability. You are comfortable working in a fast-paced, ever-changing environment.  You can effectively manage a demanding schedule and prioritize responsibilities.

 

Applying

If you have the qualifications and share our passion for our mission, we invite you to forward your resume and cover letter to HSFC.Recruitment@heartandstroke.ca

This posting will remain open until a suitable candidate is found.

Candidates from diverse groups are encouraged to apply.  We are committed to fostering an inclusive, barrier-free and accessible environment.  If you have been contacted for an interview and require an accommodation due to disability to participate in the recruitment & selection process, please advise and we will work with you to meet your needs.

Learn more and get involved with Heart and Stroke at www.heartandstroke.ca

™Life. We don’t want you to miss it., Saving moments. Funding breakthroughs. Saving lives., and the heart and / Icon on its own or followed by another icon or words in English are trademarks of the Heart and Stroke Foundation of Canada.

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