Prevention, Support, and Intervention Coordinator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Toronto Military Family Resource Centre
  • Crisis Intervention
  • Counselor: Family / Group
  • Counselor: Individual
  • Counselor: Youth
Full Time
  • Ontario - Metro Toronto Area - Downsview
Experienced (Non-manager)$47,500 - 55,0002019-03-132019-03-29


Under the direction of the Executive Director, the Prevention, Support, and Intervention Coordinator is responsible for the provision of consistent care, service, and support to members of military families experiencing a crisis or other issue affecting their mental health.  They are responsible for developing and implementing mental health programs, crisis intervention, and support services.

Duties and Responsibilities

Duties and Responsibilities include:

  • Develop and implement goals and objectives that are outcome based and measurable, and which reflect the mission of the organization.
  • Develop and implement education and prevention services, programs and events such as offering or arranging workshops about general health and lifestyle stress.
  • Tailor Toronto MFRC programs and services to respond to the needs of CAF family members being presented.
  • Assist in researching, soliciting, preparing and scheduling content for social media and newsletters.
  • Create, in collaboration with MFRC communications staff, pamphlets, posters, and other collateral to advertise and promote programs and services.
  • Contribute to the strategic and operational planning process to ensure the growth and development of the organization.
  • Ensure all activities operate within budget guidelines, as established by Toronto MFRC management.
  • Conduct ongoing evaluation of the programs and services delivered and implement improvements as necessary.
  • Provide screening and assessment to determine client needs, determine which program or service best responds to the client request.
  • Provide case management services to families engaged with the Prevention, Support, and Intervention program including psychosocial assessment, interim support, appropriate referrals to relevant service providers, and follow up care.
  • Provide individual, couple, family or child counselling/psychotherapy to Canadian Armed Forces (CAF) families and/or refer clients to other appropriate professional and community resources.
  • Conduct group counselling sessions, as required, with families engaged with the Prevention, Support, and Intervention program.
  • Advocate, as required, on behalf of families of CAF personnel.
  • Provide or support the development of, educational and awareness sessions, briefings, and resources pertaining to common issues observed while providing services to CAF families.
  • Maintain program files, records, and statistics
  • Support the delivery of the broader Military Family Services Program
  • Participate in unit briefings, command briefings, and enrolment ceremonies, as required, to connect the Centre with Reserve Force families and the families of newly enrolled Regular Force members from the GTA.
  • Support the overall operations of the Centre
  • Actively promote MFRC programs, activities, and services by preparing articles for regular submission to the Centre’s marketing channels.
  • Represent the organization
  • Participate in continuous quality improvement initiatives
  • Undertake any secondary tasking, and associated responsibilities, deemed necessary by the Executive Director for the efficient operation of the Toronto MFRC, its programs, and its services.


Qualifications include:

  • Master’s degree in Counselling, Psychology, Social Work, or equivalent in a clinically relevant field and at least 3 years recent work experience relevant to the position.
  • Membership with a professional association and professional liability insurance.
  • 3-5 years work experience with intervention programs and working with families in crisis.
  • Strong abilities in providing assessments and appropriate therapeutic interventions for children and families with a range of presenting needs.
  • Certification (or in process of becoming certified) in couple’s therapy, emotionally focused therapy (EFT) an asset.
  • Play therapy/Expressive Arts Therapy training and experience an asset.
  • Certification (or in the process of becoming certified) in the treatment of trauma.
  • Suicide assessment and prevention training.
  • Knowledge of community resources, military and civilian/provincial agencies, with the ability to assess clinical issues and refer to external service providers where appropriate.
  • Excellent public presentation skills.
  • Experience with group facilitation, workshop delivery, and program development.
  • Strong computer skills.
  • Ability to obtain a Government of Canada Enhanced Reliability Clearance and provide a clear Vulnerable Sector Screening.
  • Excellent English written and verbal communication skills, fluency in French an asset.
  • An understanding of the unique nature of family and community life within the Canadian Armed Forces an asset.

Working Conditions

  • Works primarily in an office environment.
  • May be required to work some evenings and weekends.


Interested applicants are required to submit a letter of interest indicating how they meet the position requirements, supported by their resume, through the Charity Village online application system no later than March 29th, 2019.


About the Toronto Military Family Resource Centre

Founded in 1992 by the military family community of the former Canadian Forces Base Toronto (Downsview), the Toronto Military Family Resource Centre (Toronto MFRC) has been working diligently to foster and support the unique strength of families within the Canadian Armed Forces and the Extended Defence Team community for over 25 years.  Dedicated to serving and supporting military and veteran families across the Greater Toronto Area and surrounding communities, the Centre provides the resources to assist, maintain, and enhance the quality of their family life.

The Toronto MFRC is a community-based, non-profit charitable organization charged with the delivery of the Military Family Services Program for the Department of National Defence.  The Centre employs approximately 30 full-time, part-time, and casual (supply) staff in the delivery of family support and child care services and is governed by a board of directors elected by the local military family community.

The Toronto MFRC plans, designs, and conducts programs and services that fall under five key categories, Information and Education/Awareness, Referral and Support/Services, Intervention, Support for Ill and Injured, and Veterans Transition, in support of the needs of the military and veteran family community of the GTA.  These include both structured workshops and drop-in sessions with offerings such as drop in parenting support sessions to help build resiliency in young children, workshops on couples’ communications skills, and a new special needs program. 

In addition to the core programming mandated under the Military Family Services Program service model for the areas listed above, the Toronto MFRC provides a variety of site-specific services, that have been developed to complement the mandated core programs, in response to the needs of the local military family community, including full time childcare services and workshops, support groups, and activities.

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