Coordinator, Post-Secondary Outreach

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Kids Help Phone
  • Community Outreach
  • Volunteer Management / Coordination
Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)N/A2019-07-122019-07-21

Kids Help Phone is on a transformational journey, one that will see us change the landscape of youth mental health in the coming years. We can’t do it alone. We need team members that are passionate about making a real difference in young people’s lives. It will take courage. It will take all of us. Sounds like a journey you want to be a part of? Join us!




Location:        Downtown Toronto, University Ave and Dundas St. West

Contract:        Permanent, Full-time with applicable benefits



Since 1989, Kids Help Phone has been Canada’s only national 24/7 bilingual (English and French) phone counselling, web counselling and referral service for children and youth, focused on mental health. We are pioneers in the field of virtual care. We exist to serve the 8.2 Million young people across Canada. Our values are rooted in being courageous, collaborative, innovative, resilient and trustworthy.



The Coordinator, Post-Secondary Outreach leads campus outreach to promote Kids Help Phone’s post-secondary helpline services, through volunteer program management, supporting events and campaigns and building relationships with campus staff and student leaders.

This role will act as primary contact for campus partners (counselling centres/student services) and provide support for internal youth and student engagement needs of the Brand Strategy & Communications team, as well as cross-functionally across the organization with other departments and staff.



  • Promotes and recruits students for Good2Talk (Kids Help Phone’s post-secondary outreach program) Campus Coordinator volunteer opportunity.
  • Executes annual in-person training for student volunteers in August, working with partners and internal staff to deliver a robust onboarding experience.
  • Provides program support to volunteers throughout the school year, developing activities for student participation and coaching volunteers to build capacity for mental health promotion.
  • Supports communication to volunteers through a variety of tactics, including email newsletters, moderating volunteer Slack Channel, website content and identifying new tactics for engagement.
  • Attend outreach events on post-secondary campuses to promote helpline services.
  • Builds and manages relationships with campus staff and student leaders at post-secondary institutions, identifying needs and opportunities.
  • Reports regularly on post-secondary volunteer program activities to internal staff and delivers program evaluations to strengthen and grow the volunteer experience.
  • Supports communication with post-secondary audiences, including managing and responding to external inquiries (email, phone, text) regarding events and program inquiries.
  • Promotes youth engagement at Kids Help Phone by identifying new opportunities for student and youth engagement.



  • Post-secondary degree or diploma in relevant discipline (e.g. public health, social work, education, applied social sciences, communications)
  • Strong understanding of post-secondary student landscape in Canada
  • Two years of experience working in non-profit health, community and youth engagement, or student services at a post-secondary institution
  • Experience in managing volunteer programs and supporting youth/student volunteers
  • Able to manage projects and tight deadlines in a fast paced, resource-lean environment
  • Strong sense of professionalism, confidentiality and commitment to maintaining a safe environment for youth
  • Proficient in the Microsoft Office suite of products
  • Experience with jobs involving regular travel and/or managing volunteers from a distance
  • Demonstrated commitment to volunteerism, non-profit and/or mental health sector



If you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being, please visit, open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter: lastname_firstname_coordinatorpostsecondaryoutreach

This posting will close on Sunday, July 21, 2019

For more information about Kids Help Phone, please visit our website at;

Accredited member, Imagine Canada Standards Program. Scent free environment.

Kids Help Phone is committed to an inclusive, equitable and accessible workplace. We welcome applications from visible minority group members, women, Indigenous persons, persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.