Executive Director

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Toronto Military Family Resource Centre
  • Management / Executive
Full Time
  • Ontario - Metro Toronto Area - Downsview
Senior Executive (E.D., CEO, CFO)N/A2018-12-182019-02-01

The Toronto Military Family Resource Centre seeks an Executive Director.

The successful candidate will be responsible for overseeing all aspects of our organization, ensuring that we are operating efficiently and effectively to meet goals. In this role, you will be the face of our organization, working closely with the Board of Directors, government officials and the public. You will ensure that staff members are aligned with the company’s mission and vision and that we are working together to successfully achieve strategic objectives. Our organization has a close-knit culture in which we place a high priority of communication, recognition and collaboration.

The main aspects of the role entail:

  1. Providing day to day oversight and management of both mandated programs funded by the Department of National Defense, and a non-mandated program that provides day care services to military and non-military families;
  2. Working with a volunteer board of directors on policy issues, fundraising and strategic initiatives, and;
  3. Acting as a liaison with members of the “military community” including funding partners (various members of the Department of National Defence), military families who are receiving services and/or eligible to receive the services the Toronto Military Family Resource Centre provides, and others including a variety of civilian partners who are interested in helping.

We are in search of an Executive Director who is aligned with our culture and will continue to enhance it through positive leadership. Reporting to the Board of Directors, the Executive Director will have overall strategic and operational responsibility for our programs, expansion, and execution of our mission.


Founded in 1992 by the military family community of the former Canadian Forces Base Toronto (Downsview), the Toronto Military Family Resource Centre (Toronto MFRC) has been working diligently to foster and support the unique strength of families within the Canadian Armed Forces and the Extended Defence Team community for over 25 years.  Dedicated to serving and supporting military and veteran families across the Greater Toronto Area and surrounding communities, the Centre provides the resources to assist, maintain, and enhance the quality of their family life.

The Toronto MFRC is a community-based, non-profit charitable organization charged, under a Memorandum of Understanding with the Department of National Defence, with the delivery of the Military Family Services Program.  The Centre employs approximately 30 full-time, part-time, and casual (supply) staff in the delivery of family support and child care services and is governed by a board of directors elected by the local military family community.

The Toronto MFRC plans, designs (when necessary) and conducts programs and services that fall under five key categories, Information and Education/Awareness, Referral and Support/Services, Intervention, Support for Ill and Injured, and Veterans Transition, in support of the needs of the military and veteran family community of the GTA.  These include both structured workshops and drop-in sessions with offerings such as drop in parenting support sessions to help build resiliency in young children, workshops on couples’ communications skills, and a new special needs program. 

In addition to the core programming mandated under the Military Family Services Program service model for the areas listed above, the Toronto MFRC provides a variety of site-specific services, that have been developed to complement the mandated core programs, in response to the needs of the local military family community, including full time childcare services and workshops, support groups, and activities.


The Executive Director (ED) reports to the Military Family Resource Centre (MFRC) Board of Directors and is responsible for implementing and achieving the policies and goals set out by the Board. The ED oversees all aspects of day-to-day operations of the MFRC, including general management and administration, human resources, program planning, community engagement, and financial management. The Executive Director liaises with stakeholders including the Department of National Defence (DND), the Canadian Armed Forces (CAF), Military Family Services (MFS), community organizations, and government (municipal, provincial and federal) organizations, and is accountable to the CAF community for the operation of the MFRC.

Overview of Role

Desired Knowledge, Education and Experience

  • University degree in a related field and/or equivalent level of training and experience
  • 5+ years’ progressive management experience in a voluntary sector organization.
  • Knowledge of and experience with leadership and management principles as they relate to non-profit/voluntary organizations.
  • Previous experience working with a Board of Directors and knowledge of governance practices and standards.
  • Knowledge of all federal and provincial legislation applicable to voluntary sector organizations.
  • Knowledge of human resources management, financial management, and project management best practices.
  • Excellent interpersonal skills with the proven ability to deal effectively with community members, staff, media, community agencies, and other stakeholders.
  • Knowledge of current community challenges and opportunities relating to the mission of the organization.
  • Experience in and knowledge of Unionized environments
  • Full knowledge of the unique challenges of the military family lifestyle and proficiency in French are considered an asset.

Competencies and Behaviours

  • Believes in and practices the mission, vision, values and goals of the organization.
  • Ability to work as a positive member of the program team, facilitating a team environment through personal behaviour, work contributions and openly sharing experience and knowledge.
  • Committed to a high level of integrity in communication, transparency and sharing of information to build trust, to inspire and empower others.
  • Demonstrates the ability to strategically adjust to ever-changing organizational needs and handle competing priorities efficiently.
  • Maintains a constant awareness of the “client” and exhibits recognition and appreciation of their needs with the ability to achieve results with positive outcomes for the staff team.
  • Ability to convey a vision of the MFRC’s strategic future to staff, board, volunteers and donors
  • Strong, hands on, budget management skills, including budget preparation, analysis, business case preparation, decision-making and reporting skills
  • Ability to be energetic, resilient and maintain a sense of humour when personal resources are challenged; exhibits a supportive, respectful, positive approach in all interactions.
  • Demonstrates a high degree of personal initiative and accountability.
  • Superior planning, administrative, research and organizational skills.
  • Exceptional communication skills; excellent public speaking skills.
  • Demonstrates a commitment to continuous job-related personal and professional development

Overview of Specific Accountabilities

  • Planning and operation of annual budget
  • Establish employment and administrative policies and procedures for all functions and for the day-to-day operation of the MFRC
  • Serve as the MFRCs primary spokesperson to the organization’s constituents, the media and the general public.
  • Establish and maintain relationships with various organizations and multiple parties (staff, employees, military families, DND, Board members, civilians, etc…) and utilize those relationships to strategically enhance the MFRCs mission
  • Report to and work closely with the Board of Directors to seek their involvement in policy decisions, fundraising and to increase the overall visibility of the MFRC
  • Supervise and collaborate with organization staff
  • Strategic planning and implementation
  • Oversee organizational Board and committee meetings
  • Oversee marketing and other communications efforts
  • Review and approve contracts for services
  • Comply with the requirements of the federal/provincial health and safety programs
  • Apply HR policies, procedures, regulations and applicable legislation
  • Ensure all applicable standards, acts, policies and procedures are followed
  • Perform other related duties as assigned by the Board of Directors


General Management and Administration

  • Oversees and implements appropriate resources to ensure that the operations of the organization are appropriate.
  • Maintains programs, services and administrative records.
  • Implements and oversees the use of program evaluation tools and techniques.
  • Analyzes data and presents written reports to the Board of Directors.
  • Oversees the management of database systems within the organization.
  • Coordinates other administrative tasks as required.

Financial Management

  • Ensure the financial health of the organization
  • Ensures sound bookkeeping and accounting procedures are followed.
  • Prepares annual reports, budget forecasts, and annual budget statements for Board approval.
  • Administers MFRC funds according to the approved budget and policies.
  • Researches funding sources and oversees fundraising activities.
  • Participates in fundraising activities as appropriate.
  • Works closely with external auditors to ensure sound financial management practices are followed.

Human Resources Management

  • Plans and monitors staffing requirements for organizational management and program delivery.
  • Ensures appropriate job-related career development is provided to all staff and volunteers.
  • Provides team management, coordination and supervision to all staff; supports, guides, and evaluates staff in fulfilling their responsibilities.
  • Develops human resources policies.
  • Bargaining and negotiation with Centre Unions – childcare and resource
  • Acts as liaison between the Board of Directors and MFRC staff.
  • Carries out disciplinary action when required.
  • Informs staff of Board management decisions and policies which impact their work.
  • Manages complex emergency situations in support of staff, or in their absence.

Risk Management

  • Identifies and evaluates the risks to the organization's people (clients, staff, management, and volunteers), property, finances, goodwill, and image and implements measures to control risks.
  • Ensures that the Board of Directors and the organization carries appropriate and adequate insurance coverage.

Program Planning and Management

  • Oversees the planning, development, implementation, and evaluation of the organization’s programs and services.
  • Ensures the programs and services offered contribute to the organization’s mission and reflects the MFRC’s priorities.
  • Evaluates MFRC’s programs and services to maintain or improve quality.
  • Ensures federal/provincial/local standards are met in the provision of services.
  • Actively incorporates volunteers into each program area.

Advocacy and Communications

  • Advocates to help maximize opportunities, support and fundraising for veterans, military members and military families
  • Represents Toronto MFRC to government and to other agencies, organizations, and the general public.
  • Leads community growth and relationship building efforts

Community and Stakeholder Relations

  • Represents the MFRC positively and professionally in the community.
  • Develops and maintains sound working relationships with all stakeholders including the DND, MFS, the CAF, community organizations, and government (municipal, provincial and federal) organizations.
  • Coordinates, in conjunction with the Board of Directors:
    • periodic assessments of community needs; and
    • periodic assessments of existing community resources.
  • Fosters and facilitates the development of self-directed work groups.
  • Provides information about the Centre to individuals, groups and organizations within the area served.
  • Liaises with individuals, groups and organizations of the CAF community on matters pertaining to military families.
  • Maintains contact and fosters positive relationships with local senior military personnel
  • Acts as liaison with the Directorate of Military Family Services.

Board of Directors/Society Management

  • Works with Board in order to fulfill the organization mission
  • Acts as an advisor to the Board of Directors on all aspects of the organization’s activities, as requested.
  • Implements decisions made by the Board of Directors.
  • Identifies, assesses, and informs the Board of Directors of any internal and external issues that may affect the MFRC.
  • Develops and maintains a productive partnership with the Board of Director in order to further the MFRC’s goals.
  • Works closely with Board members to ensure input received from the community is taken into consideration by service and program planners.
  • Ensures the Society maintains its good standing with the completion of all Society reporting requirements.

Working Conditions

  • Works primarily in an office environment, but may sometimes require visits to non-standard workplaces.
  • May be required to work some evenings and weekends.
  • May be required to travel occasionally for meetings and conferences.


  • Salary is negotiable, based upon successful candidate interview.
  • The Toronto MFRC offers a comprehensive benefit package, including extended health plan and Group RRSP.

Interested applicants are requested to submit a letter of interest indicating how they meet the position requirements, supported by their resume, through the Charity Village online application system.

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