Member Services Manager

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
International Alliance of Dermatology Patient Organizations
  • Member Relations
  • Community Outreach
  • Marketing / Communications / PR
  • Program / Project Management
Full Time
  • Ontario - Ottawa Area - Ottawa
Manager (Supervisor of Staff)N/A2020-01-142020-01-28

Do you thrive on building community capacity and engagement around a common cause? Do you have experience delivering superior support and services in a member-based organization? If so, you could be the right fit for our Member Services Manager position!

The International Alliance of Dermatology Patient Organizations (IADPO) - also known as GlobalSkin - is a unique global alliance of 160+ patient organizations from around the world, committed to improving the lives of skin patients. We build and nurture relationships with members, partners and all involved in dermatological healthcare.   We foster dialogue with decision-makers around the globe to enable people living with debilitating skin diseases to get the care and treatment they need. We are based in Ottawa, with a small but mighty staff working from home offices.

Job Summary:

The Member Services Manager is responsible for providing exceptional support and services in order to continuously improve the member experience, grow membership and engage and retain members.

Your Responsibilities:

  • Develop strategies and action plans with the Programs Director for membership recruitment, engagement and retention 
  • Implement creative membership recruitment campaigns, setting specific targets, executing activities and evaluating the results against the established goals
  • Deploy consistent tracking mechanisms for relationship building with prospective members
  • Manage membership data, tracking and reporting
  • Establish best practices for providing excellent customer support and service to members
  • Develop and promote inclusive programs that support and engage members in an ongoing and meaningful way
  • Work in tandem with the communication team to prepare website and social media content, email blasts, and newsletter articles
  • Build and nurture strong and inclusive relationships with existing (and future) member organizations from around the world

Your Experience:

  • Post-secondary qualifications in Business, Administration, Communications or Marketing, and/or or the equivalent in experience and qualifications.
  • Three to five years of working in a professional setting with focus on membership engagement and services.

Your Strengths:

  • Visionary, creative, innovative and resourceful
  • Demonstrates strong strategy development and implementation skills
  • Ability to research, analyze and synthesize information and data
  • Flexible attitude and able to continually multi-task
  • Curiosity, empathy and experience working with people from different cultural contexts
  • Very strong interpersonal skills, particularly in a small team environment
  • Superior written and oral communications skills
  • Ability to exercise discretion and sound judgment
  • Broad knowledge of computer technologies and software, specifically CRM/databases
  • Proficiency in Microsoft Office applications (Word, Outlook, Excel, and PowerPoint) 
  • Proficiency in English is essential, additional languages are assets but not required.

Qualified candidates are invited to submit their résumé and cover letter by January 28, 2020.

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