Part-Time Transitional and Housing Support Worker

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
YWCA Toronto
  • Housing Services: Emergency Housing Worker, Host / Family Home Provider
Part Time
  • Ontario - Metro Toronto Area
Experienced (Non-manager)N/A2019-01-082019-01-21

YWCA Women’s Shelter provides safe and secure emergency shelter for women and their children who are fleeing violence.  The shelter is staffed 24 hours a day and supports 9 families and two single women.  In addition to shelter, families are offered case management support and enriching group and community activities to help them deal with the trauma they have experienced and begin to establish lives that are free of violence.

The Part-time Transitional and Housing support Worker is responsible for the delivery of services to residents, ex-shelter residents and women in the community who have experienced domestic violence or are at risk of experiencing violence and are trying to establish their lives separate from their abuser. The Transitional and Housing Support Worker provides crisis counselling, informal group work, advocacy, and support services directed towards assisting women to secure and maintain safe housing.

Reporting to the Manager of YWCA Women’s Shelter, the Part-Time Transitional and Housing Support Worker’s responsibilities include:

  • Delivers services to residents and ex-shelter residents and women in the community who have experienced domestic violence and are trying to establish lives separate from their abuser;
  • provides crisis counselling, informal group work, advocacy, and support services directed towards assisting women to secure and maintain safe housing;
  • liaises with housing worker/shelter support workers to understand women’s needs with regard to social welfare, legal issue and ducation;
  • assists women in advocating for themselves, participates in case conferences and acts as an advocate on behalf of residents and ex-residents;
  • identifies geographically based referral agencies and develops referring agency relationships;
  • organizes and implements a monthly group program for ex-residents and community clients, providing leadership and curriculum development including materials, co-facilitation, hosting, space, food, and clean up for monthly ex-residents support group;
  • plans, facilitates and evaluates groups or workshops in conjunction with shelter intake staff;
  • in conjunction with shelter staff, conducts outreach and liaises with community agencies in order to provide workshops, education and support to residents and ex-transitional and housing support program residents attending the after shelter program 
  • maintains records for evaluation and statistical purposes;
  • plans programming expenditure within budget allocations;
  • creates and maintains records for referral data base;
  • provides written monthly reports to manager including aggregate data on women served, services extended, attendance at group;
  • provides written quarterly reports on program initiatives, delivery and effectiveness;
  • assists in the preparation of the final evaluation and annual program reports;
  • attends community coalition meetings and speaking engagements as required.

You will have:

  • In-depth knowledge of an academic discipline normally acquired through completion of a clinically supervised undergraduate degree (e.g. BSW);
  • an analytical framework that identifies clients' relation to social systems and the demonstrated practical application of this framework;
  • 1-3 years’ experience in group work with clients at risk with demonstrated ability to work under pressure;
  • in-depth knowledge of legislation and administration procedure regarding social welfare, housing, employment, child welfare, immigration and refugee law and skills in advocacy usually acquired through 1 to 3 years of case management experience with a diverse range of clients;
  • demonstrated experience in the development, delivery and evaluation of workshops and groups;
  • counselling approach that is flexible, de-escalates tension, teaches conflict resolution and focuses on success;
  • ability to deliver culturally sensitive services in a multicultural environment;
  • ability to work with an anti-oppression and feminist framework;
  • knowledge and understanding of trauma, mental health issues, advocacy, substance abuse, employment, child development and parenting and/or children’s programming would be an asset;
  • strong interpersonal skills; excellent written and verbal communication skills;
  • proficiency in Microsoft Word, e-mail and the Internet;
  • ability to maintain a positive approach and a professional manner at all times;
  • knowledge of a second language an asset.

Core Competencies: The employee is expected to:

  • Engage in a self-reflective and collaborative practice that is non-judgmental and compassionate and reflects the mission of YWCA Toronto; incorporate principles of anti-oppression and equity in responding to the service needs of women and children and work toward removing systemic barriers to independence and wellbeing
  • demonstrate respect, consideration and acceptance of the opinions of others while expressing her own expertise and effectively utilizing relevant resources and specialists;
  • consistently collaborate with team members, sharing ideas and differences openly;
  • be receptive to new ideas and adapt to change as necessary;
  • value the contribution of others and take action to strengthen partnerships and support others to achieve effective outcomes;
  • take action to avoid or solve problems and create opportunities for positive change;
  • demonstrate commitment to ongoing personal and professional development. The hours of work for this position are 28 hours per week.

Note: This position is required to travel within the community at least 20% of the time, as part of regular duties. A valid driver’s license and access to a motor vehicle is considered an asset. This position is also required to share in on-call responsibilities. The salary for this position is $49,533 per annum (prorated to $39,627 for this 28 hour per week position) (Level 6), plus comprehensive benefits. 

Please note: A police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is secondable.

Please submit cover letter and résumé to: Carol Hines-DaCosta, Manager of YWCA Women’s Shelter. YWCA Toronto. Shoppers World Postal Outlet, 3003 Danforth Avenue, P.O. Box 93647, Toronto, ON, M4C 5R4. E-Mail:

Internal Deadline: Thursday, January 17, 2019                 External Deadline: Monday, January 21, 2019

Please quote JOB ID number WMSH0179 in the subject line.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted. No telephone enquiries please.

YWCA Toronto is a scent free environment.

Posting Date: January 8, 2019