Manager, Supportive Housing

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Bellwoods Centres for Community Living Inc
  • Management / Executive
  • Healthcare: Other Staff Positions
Full Time
  • Ontario - Metro Toronto Area - Toronto
Manager (Supervisor of Staff)N/A2019-04-102019-06-09

Over the past 60 years, Bellwoods Centres for Community Living has built an integrated model of supports by implementing new and innovative community housing models for clients who would be better served in the community rather than in a hospital, continuing care or long term care facility. We are a committed, community- based provider focused on enabling clients to live independently, through providing personal support services, supportive housing, system navigation, innovations in independent living and education for seniors and adults with disabilities and/or other complex needs.

Bellwoods is seeking a motivated Manager, Supportive Housing, who will assume a leadership role in planning, coordinating, and evaluating new supportive housing service delivery models. These models embrace a Housing First approach for individuals with complex/high needs who have experienced issues with homelessness and/or other multiple barriers that impact their health and well-being. As key support to a new housing program coming online in Fall 2019, Bellwoods Centres is seeking a Manager of Supportive Housing for 35 units which will provide client services to individuals in collaboration with several community partners (Supportive Housing Collaborative).  In addition to clients with physical disabilities, Bellwoods will also provide support services to seniors and individuals with mental health challenges. Main responsibilities will include: client-centered program planning, program quality assurance, staff supervision and oversight of day-to-day program operations and other activities that will help integrate individuals into the community. At all times, this individual will demonstrate excellent interpersonal and communication skills working with seniors, high needs populations, and/or marginalized populations who face housing insecurity and related challenges.

This is a fantastic opportunity to be involved in building a new integrated model of care in supportive housing, and join a dynamic organization that is evolving with today’s community living healthcare demands.

Primary Responsibilities of the Manager will be to:

  • Act as the primary contact for the Supportive Housing Collaborative, and will establish and maintain a supportive network with partner agencies and Bellwoods staff that will assist clients to live independently with supports and maintain tenancies.
  • Maintain positive relations with stakeholders to support a broad spectrum of clients ranging from mental health, seniors and physical disabled.
  • Complete evaluations and documentation, assist with the intake and transitional process, and assist with problem solving and support to clients when required.
  • Support the development of a new integrated model of care that fulfills commitment of the Collaborative
  • Implement programs within Bellwoods guidelines and contracted performance measures.
  • Provide advocacy and facilitate appropriate community service linkages, provide feedback to clients and communicate progress of the clients within the Bellwoods team and with the Collaborative.
  • Maintain accurate and current participant and program records, files and complete monthly activity and statistical reports as required.
  • Establish effective community relations relevant to the program and network with other community providers
  • Maintain good interpersonal relationships with staff, volunteers, and clients.
  • Assume complete responsibility for the entire facility operation while on assigned Manager on Duty (includes emergencies, evictions, programming concerns, staff relations, etc.)
  • Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the Bellwoods programs and services.
  • Take on a coordinating role related to operations of the site (i.e., co-ordinate programs, spaces, meetings)
  • Support facilitation of program deliverables and accountabilities
  • Manage day-to-day problem solving, and provide one point of contact for clients, families and providers
  • Lead initiatives on behalf of collaborative (i.e., monthly meetings, building policy development, etc.)
  • Tenancy/rent support initiatives/Eviction prevention support


Education/Certifications/Credentials/Professional Registration

  • University Degree in Human Services or equivalent. Candidates with a diploma and directly related experience will also be considered.
  • Standard First Aid and CPR-C, & Police Security Clearance and WHMIS Certification
  • Non-Violent Crisis Intervention and Suicide Intervention Certification preferred


  • Five+ years of related work experience preferred in supervisory and supportive housing experience, preferably in a related unionized, personal support services delivery work environment;
  • Working in a team environment with cultural groups, high needs and marginalized populations.
  • Working with persons who are homeless facing barriers that may include mental health and addictions.
  • Knowledge of work-safe alone practices and de-escalation techniques.
  • Working with seniors and adults who mental health and/or addiction issues;
  • Knowledge of and/or experience with basic life skills counselling, supportive counselling, crisis intervention, harm reduction strategies, advocacy, community development and group work, including mediation and conflict resolution.


  • Excellent oral and written communication, interpersonal and team skills.
  • Excellent organizational and time management skills.
  • Working knowledge of the Housing First model, group facilitation, individual assessment, program planning and promotion, outcome evaluation, marketing and public relations.
  • Beginner knowledge in supportive counselling skills.
  • Knowledge of related community, education, and human services resources.
  • Sensitivity and demonstrated knowledge of dealing with the needs of participants from different cultural and racial backgrounds.
  • Working knowledge of Microsoft Office and Windows and client management systems.
  • Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;

This is a great opportunity for a qualified, highly-motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills in a management role within a leading healthcare sector organization.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

No phone calls please, applicants selected for an interview will be contacted.

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