Director, Clinical Programs, Primary Healthcare

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
  • Healthcare: Other Staff Positions
  • Management / Executive
Full Time
  • Ontario - Metro Toronto Area - Etobicoke
Executive (Dept. head, director)N/A2019-03-152019-03-29
Director, Clinical Programs, Primary Healthcare


Director, Clinical Programs, Primary Health Care

Permanent Position: 35 hours per week

Salary Range: $80,105.00 per year to $92,760.00 per year

Start Date: May 2019

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

Job Summary

Reporting to the Executive Director, this position is part of the LAMP senior management team and the Director, Clinical Programs is responsible for providing consistent high level support to all clinical employees and team leaders, and associated support employees at the Lakeshore location, to:

  • Ensure excellent and integrated Social Work, Occupational Health, Data Management, Health Links and Primary Care Services within the Community Health Centre model of primary health care, community development and health promotion principles;
  • Provide high quality data and reporting to funders.

The incumbent will ensure that all organizational policies are followed.

Primary Responsibilities

  • Provide leadership, support, team development and supervision for the clinical providers in Primary Health Care, Occupational Health and Social Work Programs, as well as the Primary Health Care Administrative Assistant, Medical Secretaries (with Reception and Administrative duties), and Data Management.
  • Hire, train and maintain a broad range of employee roles.
  • Consult or conduct community assessments in accordance with the organization’s mandate to determine needs and evaluate options for service delivery.
  • Develop and maintain relationships with diverse community partners and ministries.
  • Responsible for clinical services development, implementation (including process mapping and strategic reviews), and evaluation, including formal evaluations defined and required by the respective ministry funders.
  • Develop and monitor 4 program work plans.
  • Manage, develop, monitor and correct budgets (up to $2,500,000) for multiple programs.
  • Ensure quality in clinical program outcome evaluations, and that clinical services meet the standards for accreditation.
  • Provide an analysis of clinical data for the management team quarterly, and the board as required.
  • Prepare funding proposals and program briefs and reports for several funders and in multiple communities.
  • Represent and promote LAMP’s programs and objectives to the communities they serve.
  • Advocate on behalf of underserved populations and toward economic, health and social policies that are inclusive and based on equity.
  • Serve as Privacy Officer for the organization.

As a member of the senior management team, the Director, Clinical Programs shares responsibility for:

  • Strategic thinking and direction agency-wide approaches and action related to management, policy, operations, programming, risk management, information systems and decisions-support, resource management, and property management.
  • Provide leadership in relation to the annual budget planning, accreditation, strategic planning and evaluation, and business management improvement.
  • Develop and maintain relationships with diverse community partners, funders and ministries.
  • Ensuring that LAMP programs and services as a whole are comprehensive, integrated, community-governed, accessible, anti-oppressive, population needs-based, inclusive of the social determinants of health, and grounded in a community development approach.

Required Qualifications

  • University Degree in a Health Sciences discipline or equivalent experience. A minimum of 5 to 10 years progressive experience in senior management – preferably in a community-based health care setting.
  • Management skills and experience at a senior level, including coaching, mentoring and ability to constructively challenge the status quo, with an advanced understanding of team development; strong team player.
  • Financial management and budgeting skills.
  • Strategic thinker with strong self-awareness and a track record of change leadership. Open minded, eager and willing to constantly learn and improve oneself.
  • Issue management skills: conflict management, problem solving, public relations, and meeting facilitation.
  • Strong commitment to community leadership and ability to work with a broad range of audiences; a community builder.
  • Builds open, candid and cooperative relationships within management team to foster clear communication and collaboration across programs.
  • Excellent interpersonal skills necessary to work effectively across all levels of the organization’s diverse workforce.
  • Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas, including as a meeting facilitator.
  • Positive attitude and dependable with strong initiative and the ability to work both independently and in a team oriented atmosphere.
  • Demonstrated proficiency in planning, evaluation, and quality monitoring of several projects simultaneously, with a demonstrated capacity to prioritize.
  • Knowledge of and demonstrated commitment to the principles and practice of health promotion and education and the determinants of health.
  • Knowledge of Acts related to, at minimum: Excellence for Health Care, Regulated Health Professionals, Occupational Health and Safety.
  • Knowledge of LAMP Community Health Centre, the South Etobicoke community and/or a second language that is reflective of the community being served are all preferable assets.
  • A valid driver’s licence is an asset.

Proficiency in the Following Computer Skills

  • Solid working knowledge and ability to navigate a PC windows environment, including shared drives.
  • Strong skills and experience using Microsoft applications (Word, Outlook, Excel & PowerPoint).
  • Strong skills and ability to easily navigate the internet/intranet environment.
  • Previous experiences with Electronic Medical Records (EMR) databases.
  • Ability to learn new software quickly and willingness to continuously develop technology skills.

Working Conditions

  • The position will require some overtime, evenings and/or weekend work or during the holidays
  • Balancing clinical excellence within a learning environment requires constant leadership and courage.
  • Must be able to work in a fast paced, multi-faceted environment and make quick decisions including responding promptly to all communication.
  • Travelling to different locations and/or for meetings will be required occasionally.
  • Ability to effectively understand the appreciation of guiding fundamentals at LAMP, i.e. Health Promotion, Anti-Oppression; Harm Reduction and the principles of community-based practice. “Walk the talk.”
  • There is an expectation for all employees to participate in two events per year for the agency; these events may be during the evening or on a weekend.

Physical Requirements

  • Occasional data entry, with extended periods of standing and time sitting stationary in front of a monitor while keyboarding.
  • Demonstrates good and safe work habits, and maintains a clean working environment.
  • Ensures that employees and clients are compliant with LAMP’s Health & Safety regulations and LAMP’s policies and procedures, including the immediate reporting of any breaches of Health & Safety or Environmental incidents, accidents or concerns to the Director, Human Resources & Operations.

As part of our mandate for inclusivity, reasonable accommodations can be made for all incumbents to perform the described physical functions of the aforementioned job.

LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups.

Please send your resume with a cover letter to Human Resources:

 Email Address:

 Subject: Job Opening for Director, Clinical Programs, Primary Healthcare

External Deadline: 5:00 pm on Friday March 29, 2019

We thank all applicants for their interest. However, only those selected for interviews will be contacted.

No phone calls please.