Thrift Store Manager

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Canadian Mental Health Association, Vancouver-Fraser Branch
  • Sales / Retail
  • Customer Service / Support
  • Supervision / Team Leader
Contract - Part Time
  • British Columbia - Vancouver & Lower Mainland - New Westminster
Manager (Supervisor of Staff)$21.00(Hourly)2019-03-142019-04-07

We are looking for an experienced retail store manager to cover a leave of absence of our existing Thrift Store Manager at the Treasure Chest Thrift Store in New Westminster. The thrift store operates as a social enterprise. It has both business goals and social programming goals. The Thrift Store Manager is responsible for managing the business side of the retail store ensuring that operations and merchandising are effective and meet sales and net revenue targets.  Over the last three years, the Treasure Chest has more than doubled its annual sales and we are looking for a temporary manager to support the store’s strong community presence and continued sales success.  While we don’t expect sales growth to continue at the rate it has, you will be expected to measurably increase revenue, improve volunteer engagement and customer satisfaction.  Ideally you will have experience in running a thrift store, but all retail store management experience will be considered.  You must be organized and having strong computer skills is an asset as the Store has recently implemented a Square Point of Sale system. Leading a team of Thrift Store staff (3 casual part-time) and thrift store volunteers (ranging from 10 – 20 volunteers), you will provide operational and strategic leadership, tactical problem solving and customer-centered service.

The job’s starting salary is $21.00 per hour and this will be a 30 hour per week position. As this is a casual, temporary position, you will also receive an additional 9.6% of your pay in in lieu of vacation and benefits.  We would like the successful incumbent to start as soon as possible and anticipate the position will continue until the end of June, but as this is a casual, temporary position, we cannot guarantee the length of employment.


  • Lead a team of 3 casual staff and 10 – 20 volunteers ensuring they support the store to meet its business and social outcome goals.
  • Develop and execute new strategies to succeed in increasing store sales and customer satisfaction.
  • Develop annual budget, approve and monitor budget expenditures and revenues to maximize our return on investment.
  • Ensures that the store has the necessary merchandising, inventory, sales, marketing, and other retail procedures in place in order to provide a high quality service to its customers and to meet sales goals.
  • Document and maintain written procedures used in the store.
  • Actively develops strong relationships with volunteers to promote retention and a positive work experience for volunteers.
  • Liaises with other community organizations, businesses, etc. developing relationships to ensure the store has a diverse and wide range of sources of donated goods for sale and that arrangements for delivery, pick-up, storage, and sorting are in place


  • High School Diploma or equivalent education and experience
  • Experience in a retail management/supervisory position with a solid understanding of retail store operations (ideally thrift store operations), or other related experience
  • Experience supervising staff and/or volunteers including coaching, training, recruiting and motivating
  • Must be able to stand for long periods of time as well as push, pull, carry and lift up to 50 lbs.
  • Effective decision making, problem solving, and strong interpersonal and communication skills
  • Must be organized with an attention to detail and strong follow-up skills
  • Ability to operate a Point of Sale system, experience with a Square Point of Sale system is a definite asset.
  • Demonstrated experience using Interac, Credit Cards, cash handling and cash out procedures
  • General knowledge of mental illness and of the community that CMHA works with
  • Demonstrated ability to work independently and to take initiative
  • Ability to multi-task efficiently and work well in a busy environment
  • Excellent written and communication skills, with strong customer service skills
  • Organizational and administrative skills including some financial management experience
  • Average to advanced computer skills including Microsoft Office software.

CMHA, Vancouver-Fraser Branch is committed to our workforce reflecting the diversity of the communities within which we work.  As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff.  Personal experience with mental health issues, either through self or a loved one, is an asset.

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