Program Manager

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
  • Social Work
Full Time
  • Ontario - Metro Toronto Area - Toronto
Manager (Supervisor of Staff)N/A2019-08-142019-09-06


Shelter – Education - Advocacy

Nellie’s operates a 40 bed emergency shelter for women and children who are seeking shelter and/or leaving violence.  Nellie’s also operates an independent Community Support and Outreach (C.S.O.) site delivering programs for low income and socially isolated women and children living in the community. Nellie’s provides the resources and essential programs for all women and children to ensure their voices are heard by increasing awareness about their rights and responsibilities. We are committed to effecting change, including removing barriers and improving the conditions that affect women’s lives.

Mission & Value:

Our Mission is to operate programs and services for women and children who had or are experiencing oppressions such as violence, poverty and homelessness. Nellie’s is a community-based feminist organization which operates within an anti-racist, anti-oppression framework. We are committed to social change through education and advocacy, to achieve social justice for all women and children.

At Nellie’s, we value, honour and respect the word of survivors. We believe every woman & child has the right to live a life free from violence and oppression.

Summary of Duties:

Currently we are seeking an experienced, strong, visionary Program Manager to participate in the operation of the organization, develop short and long range plans for the shelter and the community support and outreach programs and services, as well as managing a unionized staff team.  This position reports to the Executive Director and serves as an integral member of the management team.


Planning and Development

  1. Manages the development of the services and programs component of the annual operating plan.
  2. Initiates and manages the implementation and evaluation of the services and programs component, including qualitative and quantitative data.
  3. Recommends changes necessary to continue program effectiveness and efficiency.
  4. Oversees the development of work plans for direct reports.
  5. Assists in the preparation of funding proposals.
  6. Participates in the development of Board and agency planning and policy creation.
  7. Participates in or leads the development or implementation of improvements in key areas of agency activity.
  8. Participates actively in the senior management team, providing leadership support and input
  9. Takes on Acting Executive Director responsibilities as required

Service Delivery

  1. Articulates responsibility and delegates’ authority for service and program delivery.
  2. Ensures the development and implementation of systems and protocols to ensure effective service delivery.
  3. Ensures that services and programs consistently meet client needs and funders/donors agreements.
  4. Articulates responsibility and delegates’ authority to ensure that the daily needs of clients regarding food and kitchen service provision are available and maintained.
  5. Evaluates and resolves issues/concerns regarding program and service delivery, in consultation with staff, program participants and the Executive Director.
  6. Ensures the agency's standard of services and programs is consistent with legislative and regulative requirements, Board policy and directives; that anti-racism/anti-oppression and feminist frameworks and other best practices are adhered too.
  7. Coordinates and monitors service and program evaluations to ensure goals and objectives are being met.
  8. Distributes reports to the Executive Director, other Managers and staff for information and action.

Human Resources 

  1. Ensures the provision of ongoing staff supervision and management in accordance with the agency’s Collective Agreement.
  2. Provides supervision of Program Staff as required through various performance management processes and maintains communication systems that promote collaborative working relationships.
  3. Ensures implementation of the Human Resource System for service and program staff, students and volunteers.
  4. Direct and interpret organization’s policies and procedures to all staff and volunteers as well as Collective Agreement
  5. Ensures the appropriate recruitment, selection, orientation, training and evaluation of staff in the service and program areas.
  6. Ensure training and development needs for all programs and services related to staff and volunteers are identified and appropriate training, development and human resource strategies are implemented ensuring adherence to all governance, administrative and operational policies and procedures of the agency.
  7. Ensures the implementation of all procedures for prevention and intervention in crisis situations to ensure the health and safety of agency clients and personnel.
  8. Ensures reports for information and action are distributed to the Executive Director or appropriate staff.
  9. Implement all practices according to the Collective Agreement.

Staff Management

  1. Promotes and maintains good communication between management and staff, among staff, students and volunteers by consultative and collaborative team work.
  2. Ensures facilitation of regularly scheduled case management meetings.


  1. Implements and maintains the Programs Budget Allocation.
  2. Provides input into annual budget planning process to ensure adequate staffing and resources for service and program delivery.
  3. Monitors Program expenditures to ensure they are within annual budget allocations.

Internal Committee

  1. Provides leadership and assist in the planning and implementation of meeting agendas and work plans for the Social Justice and Accessibility Committee, as well as to other projects identified by the committee

Systems Implementation

  1. Assists with the development and implementation of all documentation relating to the provision of services and legal accountability for the services and programs.
  2. Articulates responsibility and delegates authority to ensure that the daily needs of clients, including food service provision, are available and maintained.
  3. Ensures health and safety of clients and staff through implementation and monitoring of agency policies and systems.
  4. Ensures the procurement of equipment and supplies for the operation of programs.
  5. Distributes reports for information and action to the Executive Director.
  6. Ensures compliance with MCCSS and Toronto Shelter Standards and all government legislative requirements.
  7. Ensures data collection is properly and timely entered into the WISH and SMIS systems.

Community Networking and Systemic Advocacy

  1. Develops and maintains community resource contacts and partnerships.
  2. In conjunction with the Executive Director coordinates advocacy and education in relation to issues of woman abuse, violence against women and women’s equality rights and participates in advocacy and awareness initiatives and activities.
  3. Represents the organization as appropriate on community committees, taskforces and working groups dealing with issues impacting women and or children’s lives.
  4. Responds to external request for information, advise and assist on issues impacting women and children.
  5. Participates in public consultation and review of community services as required.
  6. Oversee the coordination of community events i.e. Pride, Take Back the Night, etc


  1. Adhere to all policies, procedures, guidelines, routines and requirements of the organization and ensures Nellie’s Vision, Mission and Values are adhered to in the programs and community work.
  2. Maintain cooperative work relationships and participates in the general operation of the agency.
  3. Other responsibilities, within reason, as determined by the Executive Director.
  4. Depending upon the requirements of organization, prioritizing of the responsibilities outlined in the Program Manager job description may be required. Priorities will be determined though consultation between the Program Manager and the Executive Director.






  • Excellent time management skills
  • Budgeting
  • Community networking
  • Team Leader
  • Knowledge of feminist, anti-racism/anti-oppression policies and procedures
  • Identify staff development needs and plan appropriate training
  • Advocacy and negotiation skills
  • Public speaking
  • Knowledge of woman abuse, child abuse and the issues and barriers facing abused women and their children in the re-establishment process
  • Demonstrated working knowledge of community service partners, applicable legislation and policies, and best practices within the sector
  • Knowledge of evaluation methods
  • Computer and software literacy
  • Knowledge of stress and crisis management techniques
  • Team building methods


  • Demonstrated commitment to Nellie’s Vision, Mission and Values
  • Able to organize workload, information, and people
  • Demonstrates leadership
  • Able to negotiate effectively by clearly relaying requirements and information
  • Ability to set boundaries
  • Encourages involvement /ownership and able to see other’s perspective and agree on common ground that benefits all parties.
  • Able to self-direct and set priorities to meet multiple demands and deadlines
  • Able to work positively in a team environment
  • Encourages self direction within the context of the agency’s priorities and objectives. 
  •  Able to make effective decisions, while remaining flexible. 
  • Demonstrates consistency, ethical behaviour, passion, commitment and optimism.
  • Provides constructive feedback and acknowledgment to peers and supervisor in an effort to identify and resolve problems or conflicts in a timely and collaborative manner.
  • Completes and participates in evaluation processes.
  • Able to work effectively with people with diverse working styles
  • Able to respond quickly in crisis situations and take, or delegate responsibility for, appropriate action
  • Able to focus on several activities at once requiring different levels of decision making responsibility
  • Post-Secondary Educ
  • ation in Social Services  or equivalent experience
  • Five years’ supervising experience in the social service sector and within a unionized environment
  • Demonstrated capacity in planning, coordinating and evaluating program
  • Staff supervision
  • Coordination of case management, counseling, crisis intervention and advocacy work
  •  Implementation of staff and program schedules
  • Established connections to community resources
  • Work experience in an environment where there are client survivors of violence
  • Ability to work in an environment with multiple demands and ongoing crisis


To Apply:

Nellie’s is committed to the development of an agency that reflects the women it serves.  Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Self-identified Women and Women with different abilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.

We regret that our shelter location is not physically accessible.

If your skills and experience match the requirements of this position, please email your cover letter, resume and salary expectation by September 6, 2019 to with the subject line: Nellie’s Hiring Committee, or by mail to:

Nellie’s Hiring Committee
Attention: Margarita Mendez, Executive Director
970 Queen Street East
PO Box 98118
Toronto, Ontario M4M 1J8   

This position requires a criminal reference check as per Ministry requirements.

Date of Posting:      Wednesday August 14, 2019

Deadline:                  Friday September 6, 2019

Only candidates being considered for an interview will be contacted.  Interviews will be arranged on September 17 & 18 between 5pm and 8pm.

Please DO NOT phone or email, except to submit your resume.