Youth Support Supervisor

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Our Place Peel
  • Child & Youth Worker
  • Case Management
  • Counselor: Youth
  • Social Work
Full Time
  • Ontario - Mississauga
  • Ontario - Peel Region
Experienced (Non-manager)$47,000 - 50,0002019-07-102019-07-26

Our Place Peel is committed to providing shelter, support and hope to youth aged 16 - 24 in the Region of Peel who are at-risk of homelessness.

Our Place Peel is a non-profit charitable organization that is focused on providing shelter and outreach programs for homeless and disadvantaged youth in the Region of Peel. Our Vision is that “All youth have a place to call home”

“Empowering youth through prevention, intervention and support in accessing safe and sustainable housing” acknowledges the continuum of leading practice programs that need to be in place to be effective in our work.

Job Description:

The Youth Support Supervisor is responsible for the day-to-day shift organization of the Residential Facility. Works cooperatively with residents and staff to develop a comprehensive case plan that provides solutions for housing barriers. The Youth Support Supervisor has a thorough knowledge of community resources and will refer and advocate for the youth we serve. The Youth Support Supervisor will provide leadership and supervision, to front-line youth workers, volunteers, and students. Another component to the Youth Support Supervisor position is to maintain, collect and report statistical data and outcomes.

In this role, you will have the opportunity to:

Case Management 

  • Care load of 20 youth, support youth in developing and following through with comprehensive case plans, designed to concentrate on obstacles preventing success in housing as well as promoting longer term stability
  • Providing a positive environment to youth coming to the shelter. Leads and implements case planning by following up with residents on outstanding documents or actions required
  • Empowers youth in the social assistance process by:
    • Meeting with residents and the Ontario Works Worker before, during and/or after the Ontario Works interview
    • Assists residents to understand the eligibility criteria for Ontario Works funding and works with the youth to obtain information and documentation required by the O/W Worker. * Forms professional relationships with a broad spectrum of community service agencies to be able to refer youth and facilitate a successful connection as per their case plan.
  • Assess appropriate referrals to other professional services, or seek management intervention and direction
  • When required, will provide some aftercare to youth who are not engaged in the EYS program

Administrative & Front line duties 

  • Supervise front line staff by providing direction, input and feedback, performance appraisals, determine training needs, and support as required
  • Facilitates weekly team meetings to review the residents case plans and provides program updates
  • Contributes in bi-monthly program meetings to present on statistical data of the program
  • As an employee of Our Place Peel, abides by all the policies and procedures of the agency. Has a knowledge of and ability to carry out all safety requirements and emergency procedures.
  • Assists with recruiting and hiring of new employees, volunteers & students
  • Implement the human resources policies, procedures and practices of the organization
  • Ensures the confidentiality of personnel, client and administrative files
  • Provides on-call support, which includes problem solving, consultation, guidance and feedback
  • Ensures that the continuity of appropriate admission, service, and discharge procedures are adhered to within the framework of the shelter’s philosophy
  • Participates in the delivery and retrieval of Shift change regarding youth follow-ups and daily activities of the youth to ensure effective communication among staff
  • Compiles statistical information and prepares monthly reports
  • Coordinates the student placement program
  • Carries out on-call responsibilities
  • Participates on committees with other agencies addressing issues facing youth


  • Degree or Diploma in Social Services or related field or equivalent combination of education and/or experience
  • 2-4 years of supervisory experience working within the social service sector, preferably with a focus on youth homelessness
  • Knowledge of resources within the Region of Peel, specifically for youth
  • Experience addressing the needs of homeless clients, including making referrals to community agencies
  • Working knowledge of applicable legislation, such as the Ontario Works Act and Ontario Disability Support Program, Youth Criminal Justice Act, and the Mental Health Act
  • Ability to work as a team member in a dynamic, complex environment and organize time and workload effectively
  • Effective written and verbal communication skills
  • Ability to take direction coupled with a demonstrated capacity to take initiative and lead
  • Effective problem solving and crisis resolution skills
  • Experience with on-call responsibilities an asset
  • Valid CPI/ UMAB certification
  • A valid Ontario’s Driver’s License is an asset, and access to a reliable vehicle preferred
  • Completion of a successful Vulnerable Sector Check/Criminal Record Check will be condition of employment
  • Valid First Aid/ CPR certification

Work Schedule:

Set rotation of shifts.

How to Apply?

If you are a compassionate, highly motivated and results-oriented individual, with a passion to support youth, please submit your cover letter and resume by clicking ‘apply now’. We thank all applicants for their interest in Our Place Peel. Only qualified candidates selected for interviews will be contacted.

Our Place Peel is an equal opportunity employer. Accommodations for disabilities will be provided to support participation in all aspects of the recruitment process upon request.


This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Application Deadline: July 26, 2019

Please use the Apply Now button below
to be considered for this position.

Apply NowThis functionality is only available on a desktop or laptop computer.

Click here for important information about
applying for a job through CharityVillage.