Manager Client Services

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Central Toronto Youth Services
  • Supervision / Team Leader
  • Healthcare: Mental Health, Psychiatry, Psychology, Clinical Therapy
  • Social Work
Contract - Full Time
  • Ontario - Metro Toronto Area
Manager (Supervisor of Staff)N/A2019-07-082019-08-02


Manager Client Services

New Outlook: Transitional Age Mental Health Programs

(Full time 35/week, 1-year contract with benefits)

This is an exciting opportunity to join a progressive innovative management team. CTYS is an accredited Children’s Mental Health Centre with a range of services and programs for youth and families across Toronto. These services are client centered and flexible and geared for youth and families with a range of mental health needs who may have difficulty accessing traditional office based services.  Youth and families are seen in the community and in the office.

The New Outlook Program funded by the MOHLTC Central Toronto LHIN, provides mental health assessment, support and case management to youth ages 16-24. As a member of the management team you will provide direct supervision to a staff team while providing leadership and management for the described service.  Programs include Intake, The Day Program in partnership with TDSB/Sect 23, the Community Support Case Management Program (CSP) and other program responsibilities

Reporting Relationship:  This position reports to the Director, Client Services & Quality Improvement.

Primary Responsibilities:   

  • Provide direct clinical supervision to staff.
  • Provide leadership in maintaining a high functioning staff team and oversee all admin functions pertaining to staff and the programs.
  • Sustain positive, collaborative working relationships with community mental health care providers, Hospitals, shelters, Courts, and TDSB.
  • Ensure clinical services are delivered in a manner consistent with all applicable agency policies and procedures and accreditation standards.
  • Provide clinical and/or administrative coverage for other CTYS programs as needed.


  • A graduate degree in social work or related helping profession.
  • Membership in the appropriate professional regulatory body (RSW/ RP)
  • Experience working with transitional aged youth with serious mental health challenges and addictions, homelessness and the court system.
  • Integrated knowledge of serious mental health challenges and mental health recovery approaches.
  • Minimum of three years’ supervisory experience. Management experience is an asset.
  • Experience supervising/working within a Sect 23 Day Treatment program.
  • Demonstrated clinical and administrative supervision and case management skills to ensure effective service delivery by staff.
  • Experience working collaboratively with community mental health service providers and Hospital settings.
  • Familiarity and commitment to practice from an Anti-Oppression & Equity Framework.
  • Experience supporting clients from racialized communities.
  • Comprehensive knowledge and understanding of issues and needs of racialized youth.
  • Experience in providing trauma informed services.
  • Familiarity and commitment to Evidence Informed Practices.
  • Proficient in the use of computers and familiarity with client data base software.
  • Excellent verbal and written communication skills.
  • Proficiency in French language an asset.

Start Date:  Available immediately

Salary $75 k & Benefit Package

Please submit a letter of application with resume by July 21/2019.

We thank all applicants; however, only candidates selected for an interview will be contacted. CTYS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection and hiring process. As employers we are committed to building organizations that reflect the diversity of our clients and the communities we serve. We encourage people of colour, queer people, trans people, people with disabilities and people with lived experience of mental health challenges to apply.

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