Customer Service Desk Assistant Volunteer

Customer Service Desk Assistant Volunteer
Organization NamePosition TypesDurationGreat ForRegion and Location(s)Ad Online SinceApplication Deadline
Senior Persons Living Connected
  • Administrative / Clerical Support
  • Customer / Visitor Service
  • Professional Services
Short term (Less than 6 months)
  • Ontario - Scarborough

Mission Statement:  Understand the aspirations of seniors and respond with innovative supports.

Position:                           Customer Service Desk Assistant Volunteer

Time Commitment:      Mondays and Thursdays (1:00pm-4:00pm), Fridays (9:30am-4:00pm)

Date Posted:                     June 11, 2019

Service Area

Location:                             Scarborough Area

Respond to:                       Lydia Li, Volunteer Coordinator, Email:

We welcome volunteers all year round!

Position Summary

To carry out registration enquiry and reception work that contributes to quality client services

Position Description

  • Greeting office visitors and portraying a friendly, welcoming environment
  • Answering questions and providing information regarding recreation programs and housing application
  • Assisting clients to fill up recreation registration or membership form
  • Handling workshop sign up and free ticket distribution
  • Answering telephone and transferring calls to the appropriate staff
  • Helping residents with their requests, such as making in-house appointment, receiving parcels, etc.
  • Filing, photocopying, typing , faxing and handling of miscellaneous clerical duties
  • Promoting the organization in a positive manner


  • Professional phone voice with pleasant telephone manner
  • Strong interpersonal and communications skills
  • Good knowledge of office machinery and computer skills
  • Patient and understanding of frail seniors
  • Working knowledge of English – both written and spoken
  • Ability to speak fluent Cantonese – to communicate with Cantonese-speaking clients


  • Will not handle cash
  • Will not perform general office maintenance, e.g. fix office machinery
  • Will not lift a person

Orientation/Training:  Orientation to the organization, its policies and office procedures.  Participate in workshops related to assisting frail elderly and communication with elderly.

Benefits:  Contribute to the efficient functioning of an organization that promotes healthy and independent living.  Use or sharpen one’s office and interpersonal skills.  Work in a friendly environment with others who want to make a difference.


To learn more about our organization, please visit us at

How to apply:

1) Call our Customer Service Desk at 416-493-3333 and sign up for an upcoming monthly Volunteer Information Session.

2) Go to our website to download our application form or pick one up from our front desk. Submit the completed application to or at the Volunteer Information Session.


For more information, contact:

Lydia Li, Volunteer Coordinator

Senior Persons Living Connected

3333 Finch Ave East, Scarborough, M1W 2R9


Phone: 416 493 3333