Client Care Volunteer (day or evening)

Client Care Volunteer (day or evening)
Organization NamePosition TypesDurationGreat ForRegion and Location(s)Ad Online SinceApplication Deadline
Hope Air
  • Customer / Visitor Service
Short term (Less than 6 months)
  • Youth (over 18)
  • Families (adults with children)
  • Seniors
  • Groups
  • Ontario
  • Ontario - Metro Toronto Area

Reporting to the Client Care Director, the Client Care volunteer works on the front-line of what we do, interacting directly with clients, healthcare professionals and other interested parties to help Canadians in need access our flight service.

Tasks and Responsibilities

  • Entering flight requests in our database
  • Confirming healthcare appointments with hospitals and doctor’s offices
  • Providing clients with their flight information
  • Providing information about Hope Air's programs to clients, healthcare workers, social service agencies and others, and
  • Contributing to various projects as required, based on your skill set and the needs of our organization.


Preference will be given to candidates with some post-secondary education and we seek the following skills in our volunteers:

  • Strong communication skills are a must
  • Bilingual (French/English) desirable but not essential
  • People-focused
  • Advanced computer skills, including proficiency in MS Office and working with databases
  • Team-oriented with proactive working style
  • Compassion and sensitivity to work with people in crisis.



    Hours are flexible, with a weekly shift of 3 hours.  We ask that you commit to volunteering for a minimum of 3 months.  Please note volunteering takes place in our office, conveniently located at Yonge and Davisville, anytime between 10am-7:30pm Monday-Friday.


    There are many benefits to volunteering at Hope Air, including:

    • References are provided after completing 3 months of active volunteer service
    • Invitations to volunteer recognition events, as well as other special events throughout the year,
    • An opportunity to gain valuable volunteer experience with an established national organization in a fun and engaging team

     Application and Screening Process

    Please submit a cover letter and a copy of your current resume to Silken Chan, Volunteer Coordinator, at