British Columbia - Vancouver & Lower Mainland - Burnaby
Do you want to be on the frontline to help wildlife?
Do you have great customer service skills?
Apply to become a Wildlife Helpline Volunteer!
Wildlife Rescue Association of BC is a registered non-profit established in 1979. We are the largest wildlife rehabilitation facility in terms of intakes in Canada; we serve over 5000 wildlife patients each year! We rehabilitate injured wildlife, raise orphaned wildlife, and treat pollution-damaged wildlife with a goal of release back into the wild.
We have a team of over 160 volunteers, whom along with staff run our Wildlife Hospital 365 days a year. We are currently looking for Helpline volunteers for morning and afternoon shifts. Helpline Volunteers provide much-needed assistance to the Outpatient Care Team by screening, prioritizing, and answering calls on our Wildlife Helpline. These volunteers work to save wildlife by providing advice and assistance to members of the public.
Answering our community wildlife helpline and providing wildlife-related advice and support to the public
Providing updates to animal finders over the phone
Dispatching transport volunteers to pick up injured wildlife at various locations throughout the Lower Mainland
Assisting the public when dropping off animals at the Wildlife Hospital
Assisting with the admission of patients (logging in, data entry, beginning paperwork, etc)
Be 16 years old or older.
Commit to a minimum of 100 hours and a stable schedule (weekly or bi-weekly shift).
Have an up-to-date tetanus vaccination and be comfortable around small birds and mammals.
Have experience with telephone or face-to-face customer service.
Be able to think on your feet and problem solve.
Be detail-oriented and articulate - you will be the first point of contact for many members of the public.
Be professional - maintain patience, phone manner, and good customer service skills.
Maintain empathy during stressful situations.
Maintain strict confidentiality and adapt to changing protocols and procedures.
Attend all onboarding training and participate in additional workshops.
Be punctual. Arrive in time to be ready to work at the beginning of your shift. Give yourself time to settle in.
Be flexible and willing - follow instructions from staff and other volunteers, help out where help is needed, be positive.
Be willing to learn about local wildlife species and their biology.
Communicate any interest you have in other organizational roles and projects.
Time Requirement: Regular 4 - 5 hour set weekly or biweekly shift, for a minimum of 100 hours total. Shift times vary throughout the year:
Fall/Winter shits are 9:00am - 1:00pm and 12:00pm - 4:00pm.
Spring/Summer shifts are 9:00am - 1:30pm and 1:30pm - 6:00pm.
Training Provided: Your first 3 shifts will be shadowing an experienced volunteer or staff member. Training resources are available on site. A staff member will always be on site to support you.