Building a Great Volunteer Program

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Learning Outcomes

  • Describe how the five integrated parts of a volunteer management system can help you build a great volunteer program.
  • Illustrate how to prepare your organization for volunteers.
  • Design new volunteer positions or revise existing ones.
  • Use a variety of methods for finding new volunteers.
  • List the tools used in the screening process.
  • Support your volunteers so they stay with your organization for a long as possible.

Download full Course Curriculum in Adobe PDF format.

Downloadable Resources

20 downloadable resources in this course

Free sample resource (PDF): Position Description Template

Course Level/Prerequisites/Certification Credits

Introductory level.

Take the optional final quiz. If you pass with 70% or more, you can download a Certificate of Completion.

Participation in the course is applicable for 2 points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification.

This training may be used to meet the requirements for renewing the Certified in Volunteer Administration (CVA) credential. One Professional Development Unit (PDU) is awarded for each 50-60 minute session or contact hour in topics related to volunteer resources management. For more details about the CVA program and renewal requirements, visit or email

Continuing education certification-eligible through the Professional Administrators of Volunteer Resources - Ontario (PAVR-O).


This course is on-demand, meaning that you can take it anytime, at your own pace.

The course takes approximately 2 hours to complete from start to finish, but you have access for 3 months. Take it all at once. Take it in 15-minute bites. Take breaks between each module. Come back in a month for a refresher. It's entirely flexible and up to you!


$89 per user; 3 month access

System Requirements

Course Author

Donna Lockart of The Rethink Group

User Feedback

"I have been employed in the field of volunteer administration for 31 years (since 1977) and I have to say e-learning is a great way to learn. The course "Building A Great Volunteer Program" covers all the basics of the 3Rs, Recruitment, Retention and Recognition of volunteers. For seasoned practitioners of Volunteer Management it is a great refresher course. Way to go CharityVillage, you have done a great job; I will be taking more of your courses."

-- Colin Thacker, Coordinator of Volunteer Services Northeast Mental Health Centre

"Great course [Building a Great Volunteer Program] presented in a time efficient manner. I recommend the course to people that are interested."

-- Helen Smits, Foundation of Resources for Teens (FORT), Grimsby, ON

"I loved this course [Building a Great Volunteer Program]! It is well set-up, the content is sufficient but not too much and it gives the student good resources and future actions/ behaviors to consider. Kudos to the designers and to all of you at CV for allowing us access to this great resource! Now I'm hooked - I've already found 4 other courses that I'm planning on taking."

-- Tara Egan, Lanark, ON