Difficult Clients: Dealing with Responsive Behaviours

Original broadcast date: Thursday, June 15, 2017

Summary: The nonprofit sector is not immune to workplace violence. In fact, research shows that workplace violence is three times more likely to occur among healthcare workers than any other occupation, including police officers and prison guards. Legislative changes have broadened our awareness of the issue, and have strengthened our understanding that it cannot ever be considered "just part of the job". This recorded session will provide you with a better understanding of client aggression and responsive behaviours and will show you how to develop a sustainable violence prevention program.

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