Kids Help Phone

Kids Help Phone is Canada’s only 24/7 national service offering bilingual (English and French) professional counselling, information and referrals and volunteer-led, text-based support to young people.

Open Positions at Kids Help Phone

Counselor, Remote / Intervenant – Travail à distance

As a Counselor, you will provide counseling services on a national scale including telephonic support, clinical case management, structured telephonic counseling, and applicable resource referral. All services are provided in accordance with the mission, vision values and established protocols of the Company En tant qu’intervenant, vous fournirez des services d’intervention à l’échelle nationale, y compris le soutien téléphonique, la gestion des cas cliniques, l’intervention téléphonique str...

Texting Coach / Coach — services texto (Texting coach)

The Texting Coach provides feedback to Crisis Responders concerning their crisis intervention skills, develops and supervises performance management plans, and collaborates with Texting Supervisors to ensure reliable, consistent, and well-rounded support for continued volunteer success and advancement. All services are provided in accordance with the mission, vision values and established protocols of the Company. Since this is a work from home role, candidates must have access to: · St...

Counseling Manager / Manager – centres d’intervention (Counseling Manager)

As a Counseling Manager, you will be responsible to oversee that the highest possible quality of telephone and chat counseling, information and referral service is delivered by the Kids Help Phone Counsellors. The successful individuals will provide counselors with management, support, supervision, and leadership. En tant que manager des centres d’intervention, vous serez responsable de veiller à ce que la meilleure qualité possible de services de counseling, d’information et de référence ...

Manager, Texting Supervisor

The Manager, Texting Supervision is responsible for managing the day-to-day delivery of the texting service by overseeing Texting Supervisors and supporting them, and the texting service for success. This position is best suited for someone who can measure and achieve KPIs, have difficult conversations, manage a large team, identify gaps and determine creative solutions. Le Manager bilingue — Superviseurs Texto est responsable d’assurer le succès et la gestion des activités quotidiennes du...

Texting Supervisor / Superviseur — services texto (Texting supervisor)

Kids Help Phone offers a 24/7 service providing support to youth through texting. The Supervisor, Texting at Kids Help Phone will recruit, train and provide real-time supervision of remotely located volunteer responders. Jeunesse, J’écoute offre un service 24/7 de support par texto aux jeunes. Le superviseur des services texto de Jeunesse, J’écoute recrutera, formera et supervisera en temps réel les répondants bénévoles aux crises travaillant à domicile.

User Support Specialist

The User Support Specialist supports reliable IT and telephony services during peak periods at a busy charity that provides counseling and information services to young people. This position supports and maintains the Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Server, and other applications. Core activities include installation, maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues

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