Crisis Intervention Jobs

Front Line Counsellor Part Time Relief

Interval House of Hamilton, a shelter for women and children who are fleeing violence is currently recruiting casual part time relief staff. We are funded primarily by the Ministry of Community and Social Services,and are the only non-denominational shelter in Hamilton.

Case Manager, Housing Specialty

The Housing Case Manager will work with pre/post-natal families to secure safe and healthy housing.

Full-Time & Part-Time Support Workers

Mission Services is part of the coordinated access system in Hamilton for both men’s and women’s homelessness. We are responding to the ever-changing needs during the COVID-19 crisis. We are looking for staff to help in the Men’s Shelter and Willow’s Place (low-barrier day space for women). You could also be working in other temporary locations where men or women experiencing homelessness will be served.

Texting Supervisor / Superviseur — services texto (Texting supervisor)

Kids Help Phone offers a 24/7 service providing support to youth through texting. The Supervisor, Texting at Kids Help Phone will recruit, train and provide real-time supervision of remotely located volunteer responders.

Jeunesse, J’écoute offre un service 24/7 de support par texto aux jeunes. Le superviseur des services texto de Jeunesse, J’écoute recrutera, formera et supervisera en temps réel les répondants bénévoles aux crises travaillant à domicile.

Manager, Texting Supervisor

The Manager, Texting Supervision is responsible for managing the day-to-day delivery of the texting service by overseeing Texting Supervisors and supporting them, and the texting service for success. This position is best suited for someone who can measure and achieve KPIs, have difficult conversations, manage a large team, identify gaps and determine creative solutions.

Le Manager bilingue — Superviseurs Texto est responsable d’assurer le succès et la gestion des activités quotidiennes du service textos en supervisant les superviseurs de textos et en soutenant les services texto. Ce poste s’adresse à quelqu’un capable de mesurer et d’atteindre des KPI, d’avoir des conversations difficiles, de gérer une grande équipe, d’identifier les lacunes et de déterminer des solutions créatives.

Counseling Manager / Manager – centres d’intervention (Counseling Manager)

As a Counseling Manager, you will be responsible to oversee that the highest possible quality of telephone and chat counseling, information and referral service is delivered by the Kids Help Phone Counsellors. The successful individuals will provide counselors with management, support, supervision, and leadership.

En tant que manager des centres d’intervention, vous serez responsable de veiller à ce que la meilleure qualité possible de services de counseling, d’information et de référence par téléphone et par clavardage soit fournie par les intervenants de Jeunesse, J’écoute. Les personnes retenues assureront aux intervenants la gestion, le soutien, la supervision et le leadership.

Texting Coach / Coach — services texto (Texting coach)

The Texting Coach provides feedback to Crisis Responders concerning their crisis intervention skills, develops and supervises performance management plans, and collaborates with Texting Supervisors to ensure reliable, consistent, and well-rounded support for continued volunteer success and advancement. All services are provided in accordance with the mission, vision values and established protocols of the Company.
Since this is a work from home role, candidates must have access to:
· Stable telephone and internet access.
· Work space that supports confidentiality and minimizes distractions.
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Le Coach – Services texto est responsable d’offrir aux répondants aux crises de la rétroaction axée sur les habiletés à intervenir en situation de crise, en plus d’élaborer et de superviser les plans de gestion de la performance et de collaborer avec les superviseurs des services texto dans le but d’offrir un service en continu, constant et complet afin d’assurer la réussite et l’avancement professionnel des bénévoles. Veiller à ce que les services offerts soient alignés à la mission, la vision, les valeurs et les protocoles établis par l’organisation.
Puisqu’il s’agit d’un travail à domicile, les candidats doivent avoir accès à:
– Une connexion Internet fiable et une ligne téléphonique
– Un espace de travail dédié qui respecte la confidentialité et offre un minimum de distractions.

Counselor, Remote / Intervenant – Travail à distance

As a Counselor, you will provide counseling services on a national scale including telephonic support, clinical case management, structured telephonic counseling, and applicable resource referral. All services are provided in accordance with the mission, vision values and established protocols of the Company

En tant qu’intervenant, vous fournirez des services d’intervention à l’échelle nationale, y compris le soutien téléphonique, la gestion des cas cliniques, l’intervention téléphonique structurée et les références vers des ressources applicables. Tous les services sont fournis conformément à la mission, aux valeurs de vision et aux protocoles établis de l’organisation.

Community Shelter Worker – Willowdale Welcome Center

This position supports clients in their housing by assessing and supporting their needs and adhering to the mission statement and policies & procedures of Homes First Society.

Program Manager, Mental Health and Addiction Services

Reconnect Community Health Services is seeking to fill a Program Manager vacancy. The Program Manager will ensure the delivery of high quality services, staff orientation and supervision, quality management and performance improvement. The successful candidate will be a role model in an organizational culture that embodies the vision, mission and goals of the organization. As a change leader, the Program Manager will thrive in an atmosphere of change and quality improvement.

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