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Job Details

St.Stephen's Community House
Primary Job Category
Management / Executive
Related Job Categories
Position Type
Parental Leave Coverage - Full Time
ON - Metro Toronto Area
Career level
Manager (Supervisor of Staff)
Ad Online Since
Application Deadline

Youth Services Manager

Reports to: Program Director

Status: Temporary Full time (one year maternity leave contract), 35 hrs/week

Salary: $64,288 per year

Position Summary:

This position ensures effective operations of Youth Services. Develop, plan, administer and evaluate each program within the Youth Services department and undertake responsibilities including program/partnership development, personnel management, budgeting, grant application preparation and reporting, statistics and record keeping.   Ensure the program’s continued success by   promoting the programs and initiatives of the Youth Services to funders and to private sector partners.

Current Youth Services under your management include Arcade Afterschool Drop-in, including all arts, social and recreational activities (3 separate locations), Urban Health Promotion, Young Women’s Development, Collective Youth Impact, City wide Extra Judicial Sanctions/Measures and Youth Criminal Justice Program, community based research initiatives.


  1. Actively provide supervision and leadership in recruitment, hiring, performance management, supervision, training and support of full-time, contract staff and peer youth workers, ensuring compliance with the collective agreement, employment law and HR policies.  Manage daily operations of all youth programs and foster a team approach to service provision.

  2. Oversee maintenance, up-keep and security of the youth program facilities, in cooperation with the Program Director and Operations Manager. Ensure appropriate supervision and safety of youth participants and staff.

  3. Develop project budgets, monitor expenses and ensure all required reporting is done in a timely manner.   Review the annual departmental budget, recommend changes to the budget and monitor program expenditures. Ensure that accurate and timely program records, statistics and reports are maintained.

  4. Develop and implement the department’s strategic plan, goals and objectives and evaluation. Develop project ideas and strategies, in response to current and emerging needs of disadvantaged youth.

  5. Secure government revenues for existing and new programs, by ensuring program funding applications and reports are prepared in a timely manner. Liaise with and negotiate funding contracts with government and foundation funders. Work with the Development Department to implement the fund-raising plan for Youth Services.

  6. Oversee and guide new and emerging community research in collaboration with academic institutions and principle investigators.

  7. Guide, develop, and support the Youth Services and share our expertise on the impact of community-based youth services, in such areas as Youth Leadership, Positive Youth Development, Community Development, Young Women’s Development and Youth Criminal Justice.

  8. Assess the needs of youth in the community in consultation with youth, community members and staff, develop appropriate programs and projects and identify and secure the necessary resources.   Build and maintain complex partnerships.

  9. Act as a resource person for SSCH on youth issues and represent SSCH on external networks, community consultations and other youth-related forums. Network with other local community agencies to ensure effective co-ordination of services.


  1. Prepare for and actively participate in regular supervision meetings, including the establishment and evaluation of a personal yearly work plan. Ensure staff adhere to code of conduct and all House and program policies.

  2. Participate in the SSCH Management Team; attend meetings, trainings and other SSCH activities as assigned. Cooperate with other St. Stephen’s managers in the implementation of the agency’s strategic plan

  3. Maintain records that are required by SSCH, program or funders.

  4. Ensure confidentiality is maintained on all client and HR matters.

  5. Aware of supervisory responsibility for health and safety under OHSA, and cooperates with procedures and instructions to ensure safe and healthy work.

C. Qualifications:

  • BA/BSW and three years experience in staff and program management, preferably in a unionized environment, or combined equivalent education and experience

  • Recent extensive experience in and knowledge of  youth criminal justice, youth engagement,  determinants of health, anti violence strategies, young women’s issues, and impact of poverty on communities

  • Demonstrated successful experience working within one or more of the following areas: Youth justice, youth mental health, young women’s development, youth engagement, and urban health promotion. 

  • Demonstrated progressively responsible experience in youth programming within a community development framework.

  • Recent proven experience in managing a staff team in a unionized setting including recruitment, selection,   orientation and training, performance management and adherence to the collective agreement and labour laws

  • Recent experience in grant writing, marketing, fundraising and developing and fostering private-public partnerships.

  • Strong written and verbal English communication skills

  • Experience in developing and managing complex projects

  • Proficient with MS Office, online database for time entry

  • Demonstrated ability to work from an anti-oppression framework and in a multicultural/multiracial organization.

  • A Vulnerable Sector Police Check is required

St. Stephen’s Community House is committed to diversity, equity and accessibility in accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources Administrator ( will make every reasonable effort to accommodate the needs of applicants requesting accommodation at any stage of hiring process.

St. Stephen’s is committed to a workforce that is reflective of the communities we serve.

We thank all candidates for their interest; however only those selected will be contacted for an interview.

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