Social Worker, Client Services

National Service Dogs (NSD) is a registered charity based in Cambridge, ON Canada,
specializing in training Service Dogs for individuals with autism or PTSD and Canine Assisted
Intervention Dogs for a diverse group of clients.

HOURS: 35/week


● Performs other duties as assigned in order to meet the overall goals and objectives of
   National Service Dogs
● Operates within the culture and core values of the organization

Client Services
● Screen application requests and communicate with potential clients across all programs
● Screen completed applications for all programs
● Review candidates for interviews with client service team and book interviews, liaise with
   client, mental health and healthcare professionals as needed
● Responsible for interviewing new applicants across all programs
● Support onboarded clients ongoing
● Assist with graduate follow ups and recertification testing as determined by Graduate
   Services and Director
● Assist with facilitating school placements, including preliminary work with schools and
   school boards as determined by Graduate Services and Director
● Maintain graduate files and send out graduate evaluations and annual questionnaires,
   ensuring all Assistance Dogs International (ADI) requirements are being met
● Ensure that all necessary information is forwarded to clients, kept current and up to date
   in the appropriate files
● Assist Graduate Services with Team Training as needed
● Organize and run new client seminars

● Degree in psychology, social work, or relevant health or social science field – BSW or
   MSW preferred
● Registered and in good standing with the Ontario College of Social Workers and Social
   Service Workers and Ontario Association of Social Workers
● Required Vulnerable Sector Police check
● 3+ years working directly with individuals with developmental disabilities/autism, mental
   health, PTSD and/or trauma related issues
● Well-developed intake, referral, crisis assessment, intervention and brief support skills
● Strong Interview and assessment skills in a mental health and/or developmental services
   related field
● Knowledge of a broad range of mental health, addiction and concurrent issues
● Knowledge of mental health and addiction supports and resources
● Suicide intervention, mental health first aid and first aid training an asset
● Ability to work well under pressure in a team environment and also independently
● Demonstrated organization skills
● Good computer skills with knowledge of Google Suite, MS Office programs
● Pleasant telephone manner and strong communication skills
● Strong interpersonal skills
● A valid driver’s license, insurable and qualify to rent a car
● Ability to travel
● Previous dog handling experience an asset
● Comfortable with public speaking
● Reliable