Decorative Side Bird


TQM --- total quality management or total quality muddle?

Written By: Canadian FundRaiser
October 31, 1994

At a meeting of the Canadian Direct Marketing Association, speaker Dobre Stosjic, president of the Strategic Planning Group and executive-in-residence at the University of Toronto, listed 10 major lessons related to service quality.

Nothing succeeds like careful, realistic planning

Written By: Canadian FundRaiser
August 22, 1994

Seven components of successful meeting planning.