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Tools & Tips

Organizations with their “heads in the cloud” can save money and enhance their phone service

Written By: Adam Simpson
January 8, 2013

Is a Hosted PBX phone system right for your organization?

Survey Says: Using surveys to improve strategic decision-making

Written By: John Paul de Silva
December 18, 2012

Follow these practical tips when using surveys to communicate with your stakeholders.

Nine tips for avoiding and responding to fraud at your nonprofit or charity

Written By: Susan Fish
November 29, 2012

Recent allegations of fraud at the Salvation Army have left the nonprofit sector reeling. Could your organization be next?

Is your boss a psychopath?

Written By: Susan Fish
November 15, 2012

Ever found yourself wondering if your boss was a psychopath? You just might be right.

Governance Q&A: Articulating ethical values

Written By: Jane Garthson
November 7, 2012

How can a board of directors best articulate the ethical values of their organization? Jane Garthson offers these tips.

Seven ways to break down workplace silos

Written By: Sondi Bruner
November 5, 2012

Does your organization suffer from silos?

Why RFPs should be a nonprofit leader's best friend

Written By: Jonathan Bennett
October 16, 2012

Learn how to create winning RFPs by following these ten tips.

Back from the brink: How nonprofits bounce back from crippling funding cuts

Written By: Sondi Bruner
October 11, 2012

Despite the potential volatility of funding dollars, it is possible for nonprofits to recover from financial trauma and bounce back.

Must-have mobile apps for nonprofit professionals

Written By: Claire Kerr
October 4, 2012

Here are some suggestions for useful professional apps to get you started.

Friendship, Courtship, Partnership: Why Canadian nonprofits need to think about working together differently (recorded webinar)

Written By: CharityVillage
September 19, 2012

Patricia Evans and Barbara Grantham show how Canadian organizations are finding shared success through collaboration in this recorded webinar.

Governance Q&A: Preparing for changes to bylaws

Written By: Jane Garthson
September 5, 2012

The Canadian Nonprofit Corporations Act is coming into effect in 2014. Is your organization ready?

CharityVillage LIVE: Building a culture of innovation

Written By: CharityVillage
September 5, 2012

This CharityVillage LIVE Conversation features John Paul de Silva discussing innovation in the nonprofit sector.

Human Resources Q&A: Improving customer service

Written By: Kathline Holmes
August 22, 2012

Simple tips to improve the customer service experience at your organization.

Reporting fundraising expenses

Written By: John Suart
August 21, 2012

Canadians think charities have a long way to go when it comes to reporting fundraising expenses. How does your organization measure up?

Building a culture of innovation

Written By: John Paul de Silva
August 20, 2012

The business world is abuzz with innovation. Why is it so important?

How to talk to people facing loss: Communication tips for front-line workers

Written By: Laurie M. Martin
August 2, 2012

Every day, nonprofit staff and volunteers help people facing trauma, financial loss, physical hurt, and stressful or frightening situations. But are you up to the task?

Summer Connect: A novel way to engage clients and community

Written By: Sondi Bruner
July 31, 2012

Vancouver program brings together 35 service providers and 1,200 clients on a single day.

Getting more bang for your consultation buck

Written By: Susan Fish
July 23, 2012

Find out how to make the consultation process worthwhile and get more bang for your consultation buck.

CharityVillage LIVE: Nonprofits running businesses

Written By: CharityVillage
July 18, 2012

This CharityVillage LIVE Conversation discusses the nuts and bolts of nonprofits running businesses.

Avoid consultation fatigue: Stop asking and start listening

Written By: Susan Fish
July 10, 2012

Are you bombarding your stakeholders with too many questions?

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