Senior Manager Employee and Labour Relations

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Job Title: Senior Manager, Employee and Labour Relations Position Type: Non-Bargaining Unit, Permanent, Full-Time Number of Positions: 1 Salary Range: $77,161.50 to $88,608 per year Vacation: 4 weeks to start Benefits: Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

Hours: 37.5 hours per week Supervisor: Director, People and Culture Posting Date: October 20, 2025 Application Deadline: November 14, 2025 Location: Fred Victor Administration Office, 36 Lombard Street, Toronto (Hybrid work schedule) Why Fred Victor? For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time. Are you an HR Professional skilled in Employee and Labour Relations who thrives in a fast-paced environment? In this dynamic and engaging role, you will be responsible for evaluating and providing guidance and advice to all levels of the organization on employee and labour relations, investigation and performance management. You will also play an active role in Health and Safety, Disability Management, leading, advising and educating on best practices, and keeping up to date on legislation. As part of an amazing and collaborative team, you are not afraid to roll up your sleeves and support other areas of our HR operations. This position will work alongside 2 Senior Managers, Employee and Labour Relations and a Human Resources Coordinator – Employee and Labour Relations. Does this sound like work you want to be a part of? We offer a collaborative and supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and more than 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles. What You Will Do: 1. Employee and Labour Relations

• Acts as the contact person for management for interpretation and administration of the Collective Agreement and Fred Victor (FV) policies, educating, coaching and providing counseling to FV management in order to develop and maintain positive employee and labour relations across Fred Victor.

• Advises management on FV policies and best practices to resolve labour and employee relations issues.
• Categorizes and keeps records of labour and employee relations issues/decisions for future improvement and

collective bargaining.
• Provides labour relations support, including facilitating meetings and guiding managers in preparing

correspondence related to grievances and investigation outcomes.
• Participates in the Labour-Management Committee as required.

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2. Investigation and Performance Management

• Acts as the contact person for employee complaints and grievances; advises management and develops subsequent steps that may or may not involve investigations to resolve the issues in a timely manner.

• Supports management in the investigation process and provides guidance on all record keeping along the process, including investigation reports and outcome letters.

• Develops and maintains best practices in performance management; advises and supports management for issues that require performance management.

• Proactively develops, maintains and accurately tracks LR/ER metrics, including complaints, grievances, disciplines, performance management, etc.; identifies themes and trends and provides analysis to senior management to support better outcomes and reduce risk.

3. Health and Safety

• Provides guidance to management members on health and safety issues with impact on employees; e.g., workplace injuries and their root causes and prevention.

• Oversees and directs the HR Coordinator on the tracking and maintaining records of routine health and safety compliances; e.g., JHSC members, meetings, workplace inspections.

• Generates reports reflecting FV health and safety key performance indices; e.g., workplace injuries, WSIB cases. 4. Disability Management

• Manages work related and non-work related illness/injuries and return to work process, including the timely completion of required documentation.

• Effectively manages LTD claims and process.
• Advises managers on best practices for all work-related injuries/illness.
• Advises and assists managers on requests for accommodation and assists in the accommodation process where

required.
• Reviews the trends in FV workplace injuries and illness and provides recommendations for improving staff

wellness. 5. Policies and practices

• Follows changes in applicable government legislation and works with the HR team to ensure FV is compliant in all legislative requirements.

• Participates on the Human Resources Committee; reviews and updates FV policies and practices as directed by the committee.

• Conducts research into human resources and labour relations issues and trends as required and applies relevant information to update Fred Victor policies and practices.

6. Other

• Documents all HR activities as required.
• Manages correspondence, information and all confidential matters with discretion.
• Acts as back-up to other HR team members, and performs other duties as assigned by the Director of People and

Culture. What You Bring to the Team:

• University degree in Human Resources Management, Industrial Relations or related education, ideally possessing or working toward CHRL designation.

• Minimum 3-5 years of progressively responsible experience in the field of employee and labour relations.
• Excellent working knowledge and understanding of all relevant legislations and best practices in employee and

labour relations, occupational health and safety, compensation, job evaluation, HRIS, training and performance management; e.g., Employment Standards Act, Human Rights Code, Labour Relations Act, Ontario Health & Safety Act, Accessibility of Ontarians with Disability Act, etc.

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• Excellent computer skills with advanced knowledge and experience in Microsoft programs.
• Excellent interpersonal skills; ability to influence others (without having direct authority over them) to accomplish

objectives; demonstrated teamwork and collaboration skills.
• Strong written and verbal communication skills to effectively communicate with staff, managers, professional

services and the public.
• Sound judgment and good problem solving skills.
• Highly developed ability to handle highly confidential information with the appropriate discretion, sensitivity and

professional manner.
• Proven ability to manage multiple tasks and demands with varying levels of complexity, set priorities and meet

timelines.
• Self-motivated with excellent organizational and administrative skills.
• Ability to respect and work with a range of people within a multicultural environment.
• Knowledge and understanding of the issues facing low income and homeless people.
• Commitment and adherence to the values, goals and policies of Fred Victor.

Compensation and Benefits:

• For the Senior Manager, Employee and Labour Relations position, Fred Victor offers a salary range of $77,161.50 to $88,608 per year.

• 4 weeks of vacation to start + 1 float day
• Generous paid sick leave allowance
• A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family

coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.

• 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP.

• Access to employee and family assistance plan How You Can Apply Send your resume and an email describing why you want to be part of the Fred Victor Team by November 14, 2025 to hr@fredvictor.org with “(Your Name)-Senior Manager, Employee and Labour Relations” in the subject line. A Police Record Check is required by the final candidate prior to hiring. Accessibility & Accommodation Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.

mailto:hr@fredvictor.org