Manager – Phyllis Haslam Residential Program
Elizabeth Fry Toronto
Toronto
Canada
Onsite
7/23/2025
8/13/2025
INTERNAL/EXTERNAL JOB POSTING: Manager – Phyllis Haslam Residential Program
Date Posted: July 23, 2025
Application Deadline: August 13, 2025
Hours of Work: 35 hours/week (Evening and weekend availability required)
Reports To: Director of Programs
Classification: Non-Unionized, Full-Time, Management
Location: On-site, in person position for Phyllis Haslam Residential Program About Us
Elizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity & Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system.
We are currently seeking a Manager for the Phyllis Haslam Residential Program. This is a transitional residential program for women exiting federal incarceration, supporting their reintegration into the community. The program offers 24-hour support to residents and requires a dynamic and experienced leader who can ensure the program’s operational success while complying with Correctional Services Canada (CSC) regulations. The Manager will supervise a team of permanent and casual staff, ensuring a safe, supportive, and trauma-informed environment for all residents.
Key Responsibilities
Please send your cover letter and resume in ONE document to careers@efrytoronto.org by 5 P.M. on August 13, 2025 Applicants must list Manager – Phyllis Haslam Residential Program in the subject line of the email. Or simply click the “Apply” button to submit your application and cover letter.
We appreciate all applications, but only candidates selected for an interview will be contacted. Diversity Statement
Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.
Date Posted: July 23, 2025
Application Deadline: August 13, 2025
Hours of Work: 35 hours/week (Evening and weekend availability required)
Reports To: Director of Programs
Classification: Non-Unionized, Full-Time, Management
Location: On-site, in person position for Phyllis Haslam Residential Program About Us
Elizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity & Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system.
We are currently seeking a Manager for the Phyllis Haslam Residential Program. This is a transitional residential program for women exiting federal incarceration, supporting their reintegration into the community. The program offers 24-hour support to residents and requires a dynamic and experienced leader who can ensure the program’s operational success while complying with Correctional Services Canada (CSC) regulations. The Manager will supervise a team of permanent and casual staff, ensuring a safe, supportive, and trauma-informed environment for all residents.
Key Responsibilities
- Program Oversight: Manage the daily operations of the 24/7 Phyllis Haslam Residential Program, ensuring compliance with CSC's Statement of Work and organizational objectives.
- Staff Management: Supervise, mentor, and support a team of permanent and casual staff; ensure adequate staffing for after-hours coverage.
- Reintegration Support: Lead efforts to support residents in their reintegration journey, including providing access to housing, life skills training, and external support services.
- Partner Engagement: Develop and maintain strong relationships with external partners, including correctional facilities, government agencies, and community organizations.
- Financial Oversight: Monitor and manage the program budget, ensuring compliance with financial guidelines and effective use of program funds.
- Crisis Management: Address safety concerns, legal issues, and crisis interventions, escalating issues as needed.
- Documentation and Reporting: Maintain accurate case files, prepare program reports for internal and external stakeholders, and track key performance indicators to ensure program success.
- Education: Undergraduate degree in Social Work, Housing, Community Services, or a related field.
- Experience: Minimum 5 years of experience supporting marginalized individuals, including criminalized women and gender-diverse individuals.
- Supervision: Minimum 3 years of supervisory experience (preferably in unionized settings).
- Knowledge: Strong understanding of the criminal justice system, particularly as it relates to women and marginalized groups, and experience with CSC compliance and reporting.
- Commitment: Trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.
- Understanding: Knowledge of the intersection between housing instability and criminalization.
- Skills: Case consultation, staff mentorship, and program development.
- Technical: Proficiency in budgeting, data tracking, client information systems, and Microsoft 365.
- Communication: Strong communication, problem-solving, interpersonal, and crisis intervention skills.
- Availability: Flexibility for evenings and weekends as needed.
- Languages: Bilingual in French or other languages is an asset.
- Travel: Ability to travel between offices and community locations.
- Clearances: Successful police background check is a condition of employment.
- Evening and weekend availability required.
- After-hours response as part of a rotating schedule.
- Some travel between housing sites and external community locations.
- Exposure to crisis situations requiring de-escalation and intervention.
- Office and on-site work in a high-demand, 24/7 environment.
Please send your cover letter and resume in ONE document to careers@efrytoronto.org by 5 P.M. on August 13, 2025 Applicants must list Manager – Phyllis Haslam Residential Program in the subject line of the email. Or simply click the “Apply” button to submit your application and cover letter.
We appreciate all applications, but only candidates selected for an interview will be contacted. Diversity Statement
Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.